Implementation Specialist

As an Implementation Specialist at Rockerbox, your primary focus will be on technical tasks related to onboarding new clients and implementing updates for existing clients. Reporting to the Implementation Lead, your role is crucial in delivering value to clients. Here is what you will be responsible for: - Set up and modify data structures in Rockerbox according to client requirements. - Collaborate with vendors for marketing tracking implementation and ensure timely delivery of marketing data. - Assist in creating onsite pixels using Google Tag Manager (GTM) to ensure accurate data collection. - Ensure proper integration of Rockerbox's tracking parameters with clients" advertising assets. - Resolve client inquiries promptly and maintain a feedback loop with the product team for continuous improvement. - Enhance issue resolution turnaround times for clients, impacting customer satisfaction and renewal rates, contributing to company growth. To be successful in this role, you should possess the following qualifications: - 2-4+ years of experience in a technical problem-solving or automation role. - Proficiency in Excel, SQL, or Python. - Experience with Google Tag Manager (GTM) and project management tools such as Jira or Asana. - Strong verbal and written communication skills in English. - Strong desire for task automation with a problem-solving mindset. - Understanding or familiarity with adtech and martech. - Self-driven with initiative. - Experience in advertising operations in digital media, publishing, or agency is a plus. Your starting salary will be determined based on various factors, including qualifications, skills, experience, and internal equity relative to peers. Remember, research shows that candidates often hold back from applying if they don't meet all job criteria. If you believe you have what it takes, even if you don't check every box, we encourage you to apply. Your potential is what matters most.,