Implementation Services Trainer

Greetings from Compliancequest!!

ComplianceQuest was founded in 2013 and is based in Tampa, Florida.
ComplianceQuest is a highly flexible 100% cloud based EQMS built using the Salesforce platform.ComplianceQuest is a next generation modern cloud platform with AI powered solutions for Clinical,Quality, Health and Safety and Environment natively built and run on Salesforce technologies.We help our customers of all sizes deliver quality products and services in the safest,most sustainable way by mitigating risk, problems, and inefficiencies while protecting customers,employees, suppliers and brand.

JOB OVERVIEW

The Implementation Services Trainer role in an integral part of the training program within the services department. In a rapidly growing company, new employees require a strong platform and knowledge base upon which they can recommend and configure the best solutions package for their clients. The Trainer role will ensure that CQ is able to equip the consultants with this foundation and provide a platform as they grow into seasoned employees. In addition, the trainer will also be able to provide end user services to our clients, where training sessions can be conducted at the request of the client by a knowledgeable trainer at CQ.

• Training is part of the Implementation Services Department within CQ.
• Training is under the direct preview of Director of Customer Success, Implementation.
• The trainer is actively engaged in overseeing the development and maintenance of training materials.
• The trainer is responsible for ensuring new employees are equipped with all the materials and ancillary information required to complete the training program.
• The trainer is responsible for scheduling and conducting the training for any new hires in the Services team.
• The trainer is responsible for providing resources and end user training services to clients who require it.
• The trainer will work directly with any solution consultants to incorporate customer configurations in the materials for end user training.
• The trainer will work with Product Management to ensure that new product and version releases are captured in associated training materials.

QUALIFICATIONS

Education

• A Bachelors degree in Communications, English or Social Sciences.

Experience

• Minimum of 0-2 years in software or med device/pharma industry
• Understanding of workflows and process diagrams.
• The technical acumen needed to quickly learn the new software and tools.

Specific Skills

• Excellent communication skills, both verbal and written.
• Strong knowledge of MS Project & MS Office Suite (Excel, Word, PPT).
• Basic knowledge of the medical device and pharmaceutical industry, with a focus on their compliance needs.
• Exposure to Training Programs or new program launches, in IT or in Manufacturing.
• Any prior Salesforce experience is a plus.