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AVE-Promagne Business Solutions logo

Implementation & Onboarding Manager - SaaS

8 - 13 years

14 - 20 Lacs

Bareilly

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Service Client Onboarding Customer Success SaaS

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience. - Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process - Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. - Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack. - Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process. - Track and hit key implementation milestones and reduce roadblocks throughout the process - Improving product or service adoption by educating users about the product best practices - Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers - Flexible to work in the US timings. What skills and experience do I need? - 5+ years experience in a customer-facing role at a SaaS company - Strong organisational and analytical skills along with attention to detail - Critical thinking and proven complex problem solving skills required along with comfort to learn new technologies - Customer first mentality and enthusiasm to build customer loyalty - Excellent written and verbal communication skills - Ability to listen and empathise with customers - Demonstration of good product and consumer thinking during his/her career - Background in computing, telecom, mobile or digital media would be a plus.

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Business Consulting and Services

CHENNAI Tamil Nadu

2-10 Employees

1340 Jobs

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