Implementation Lead

As a Senior Analyst - IMP Onboarding, lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption.

Duties and Responsibilities:

• Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs.
• Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline.
• Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation.
• Responsible to conduct end to end review of API workflow and assisting partners with certification.
• Monitor onboarding progress, track milestones, and resolve issues or blockers proactively.
• Excellent communication skills with the ability to explain technical topics to non-technical stakeholders.
• Analyze onboarding KPIs and propose process improvements..
• Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams.
• Knowledge of XML, JSON, JavaScript and SQL Server.
• Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking.
• Ability to work within a small team environment with little supervision and flexible shift.
• Strong analytical/problem solving skills with knowledge of the airline industry.

Knowledge, Skills and Experience:

• Must have experience in providing technical support for application software.
• Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI.
• Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk).
• Strong project coordination and stakeholder management skills.
• Background in software development/programming given preference.
• Bachelors degree in computer science/information systems field or equivalent.

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs
• Flexible working hours
• Smart working: hybrid remote/office working environment
• Work-life balance
• Excellent, dynamic and multicultural environment