Implementation Consultant

• Consult, solution and configure Zenoti to meet customer s business processes
• Solution, design and setup proof of concepts and configure functionality for our existing customers ensuring successful adoption of new and existing product features.
• Identify any risks based on current product capabilities, and define and drive mitigation plans as part of customer engagement.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• Stay up-to-date with product knowledge, business flow, sales and delivery process and market dynamics.
• Maintain complete documentation and follow organizational processes to ensure the successful adoption of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

• 1- 4 years experience in implementing enterprise SaaS software systems
• Proven business solution consulting experience or equivalent in an external customer facing role.
• Deep knowledge of advanced features in MS Excel working with large and complex data sets; working knowledge of database systems a plus
• Strong understanding of business metrics, KPIs and related business intelligence reports and visualizations, and working with development teams to build them.
• Ability to communicate in business terms with non-technical customer stakeholders and translate their requirements into business solutions. .
• A technology-centric background with experience in business and system analysis.
• Strong logical, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage and work in a fast-paced environment across multiple projects
• Good to have knowledge of Web Design using HTML, JavaScript
• Good to have working knowledge of iOS and Android applications.
• Good to have knowledge of accounting software and ecommerce integrations

Benefits