Implementation Consultant (Lyric Project Services)

The position aims to support the business organization in achieving all departmental Key Performance Indicators (KPIs) by providing Consulting and Project services to ADP Clients within agreed standards and timeframes. As a member of the team, you will be responsible for defining client requirements, conducting gap analysis, documenting findings, coordinating build and configuration processes, and ensuring successful implementation of custom solutions and associated services within specified timelines. Collaboration with internal and external client stakeholders is essential to develop executable plans that encompass both functional and technical work streams of the project. You will be expected to offer best practice solutions aligned with customer-defined business needs and rules, while effectively communicating with clients throughout the implementation lifecycle using various mediums including face-to-face, written, and verbal communication. Anticipating, identifying, and analyzing risks, problems, and opportunities will be crucial in establishing priorities and efficiently allocating resources for resolutions. Applying project methodology, such as planning, follow-up, reporting, and quality assurance, is necessary to review progress against specified criteria and deliverables, implementing corrective actions as needed. Remaining up-to-date with technology and legislative developments relevant to the product is vital, as is demonstrating a high level of customer service across all internal and external stakeholders in a fast-paced and high-pressure environment. Building and maintaining good working relationships with other Associates in accordance with ADP values, ensuring cooperation and sharing of skills and expertise, and entering all relevant issues and activities into management systems are integral parts of the role. Achieving team and individual KPIs, driving personal development plans, documenting risks, escalating as required, conducting post-production reviews, sharing learnings, and contributing to continuous improvement efforts are all aspects you will be responsible for. In the realm of Human Resources, you will support core HR configuration and functionality during implementation, data mapping, conversion, and validation, detailed design sessions with clients, unit testing, defect resolution, status updates, and transitioning to service in partnership with Client Success. Your role will extend to supporting PR-related data mapping, conversion, and validation, conducting design sessions, preparing functional specifications, unit testing, defect resolution, status updates, and transitioning to service in collaboration with Client Success.,