Implementation Analyst

Role: Implementation Analyst

Location: Chromepet, Chennai

Type: Full-time

Experience: Fresher to 1year(Max)

Preferred:

Near by candidates in Chromepet / Willing to relocate candidates

Job Description

As a member of the Implementation Support Engineer, your focus is to travel to client location, interact with Customers to troubleshoot their issues. Prompt response to be given over mail, call, and Help Desk Ticketing System for their queries. As a Applications Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. This would include tasks such as analysis, design develop, troubleshoot and debug software programs and the need to be a volunteer and take on responsibilities for quick resolutions.

Roles and Responsibilities

• Below is a list of some duties a Applications Support Engineer would be involved in but not limited to.
• Need to interact with Customers for troubleshooting their issues.
• Prompt response to be given over mail, call, Help Desk Ticketing System for their queries.
• Need to be a volunteer and take on responsibilities for quick resolutions.
• Should take on other duties and responsibilities for the effective and efficient performance of this role.
• Building support integration environments.
• Working with other pillars to strengthen the support model between teams.
• BDE and responsible for bug prioritization for development.
• Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.
• Work with Product Strategy on product improvement recommendations.
• Handle the more technical issues during critical customer escalations.
• Work with development to incorporate tools into the application.
• The Candidate must be ready to travel in other countries and states.

Qualifications

• Any UG/PG Degree with Excellent Computer Handling Knowledge and relevant technical skills.
• Experience building and/or troubleshooting enterprise business applications.
• Implementation, support, consulting or development experience (or equivalent) in enterprise business application.
• Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
• Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
• Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.)
• Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.
• Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Chromepet, Chennai, Tamil Nadu 600044: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you a Fresher or Experienced candidate?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person