Immediate Hiring - Team Lead (AR) - US Healthcare | Navi Mumbai

Key Responsibilities

• Lead, mentor, and manage a team of AR associates to achieve individual and team targets
• Monitor daily productivity, quality, and turnaround time of AR activities (denial management, claim follow-up, collections, etc.).
• Allocate work and ensure balanced workload distribution among team members
• Handle complex accounts and provide resolution strategies for escalated issues
• Conduct regular team huddles and performance review meetings to ensure alignment with process goals.
• Track key metrics such as DSO, collections, aging reports, and resolution rates, and prepare MIS reports for leadership.
• Ensure compliance with company policies, HIPAA regulations, and client-specific requirements.
• Provide training, coaching, and continuous feedback to improve employee performance.
• Collaborate with cross-functional teams (Coding, Billing, QA, and Client Relations) to resolve claim rejections/denials.
• Identify process gaps and recommend improvements to enhance efficiency and accuracy.

Required Skills & Competencies

• Strong knowledge of

  US healthcare RCM processes

  with focus on AR follow-up and denial management.
• Excellent leadership, people management, and team-handling skills.
• Strong communication skills (verbal & written) with ability to interact with clients and insurance representatives.
• Analytical and problem-solving skills with attention to detail.
• Proficiency in MS Excel and RCM tools/software.
• Ability to work in a fast-paced environment and meet deadlines.

Qualifications & Experience

• Graduate in any discipline (preferred: Commerce / Healthcare / Business Management)

• 57 years of experience

  in AR operations within US healthcare, with at least

  2+ years in a leadership/supervisory role.

• Experience in denial management, claims follow-up, and collections is a must.

Kindly Share your resume to hr@oncospark.com | Contact - Sangeeth HR - 7824834817