1 - 4 years
2 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Role & responsibilities
Roles and Responsibilities:
Accountable for overall Hub Operations as per operational standards.
Ensuring Customers delight experience.
Promptly and effectively manage customer escalations.
Ensuring employee engagement initiatives are implemented.
Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
SOP Adherence always and compliance with Service Level Agreement.
Maintain the cost per shipment (CPS) as per budget.
Coordinate with respective departments and adhere to commercial and statutory compliance.
Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
Accountable for stock audit, reconciliation, and accuracy at any point of time.
Has complete knowledge of PIN codes and routes assigned to the Hub.
Preferred candidate profile
What youll need:
Min Graduation required.
Candidate must have 1 to 4yrs in relevant industry (Logistics, SCM, E-commerce, Operations, etc.)
Technical capabilities:
Strong experience in Excel - should be comfortable with advanced functions. Understanding of macros is beneficial
Good to have: Experience with MS Excell tool
Good to have: Working knowledge of data warehousing infra tools
Required abilities / competencies:
Attention to detail and strong data orientation
Ability to adapt to and learn new tools/ techniques quickly
Very good written and verbal communication skills Ability to multitask and work on a diverse range
of requirements
Strong rigor in automating repetitive tasks
Good to have: understanding of ecommerce/ retail business
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