ILCM Professional

Unisys

2 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

l2 support remote access hardware maintenance analytical skills software maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Provides Tier 1 and Tier 2 support
Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution
Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries
Utilizes problem solving and analytical skills to effectively resolve challenging incidents

Key Qualifications

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