Who you are
With IKEA India Way forward and approved OMD FY25-30, we are all set to "Unlock Delhi". We are very pleased to announce that IKEA India will launch its first physical CMP, a Small Stores, in West Delhi, following the online launch just few months prior. This store will provide an omnichannel experience, helping build a customer base for future expansion across Delhi NCR and Northern India
You are passionate about food, people, and creating a positive experience for every
customer.
- You are inspired by the IKEA culture and values and want to be part of a team that
makes a difference every day.
- You have experience in a fast-paced, customer-facing environment — preferably
in retail or hospitality.
- You care deeply about food safety, quality, and sustainability.
- You are self-motivated, reliable, and a great team player, able to take initiative
and responsibility for your own work.
- You enjoy working in a dynamic and ever-changing environment where no two
days are the same.
- You have strong communication and organizational skills, and you know how to
build trustful relationships.
- You are motivated by providing an excellent customer experience and
continuously finding better ways to work.
Your responsibilities
• Contribute to the daily operations of the IKEA Food areas (Restaurant, Bistro,
Kitchen, or Swedish Food Market).
- Act on customer feedback and continuously look for ways to improve the food
experience.
- Ensure global and national compliance and food safety standards are
implemented and maintained at all times.
- Act as a brand ambassador for IKEA and IKEA Retail Food, promoting a safe,
healthy, sustainable, and joyful food experience.
- Support and apply retail foundations and sales steering tools to optimize sales
and commercial results.
- Work proactively to exceed customer expectations and create a welcoming,
efficient environment.
- Contribute to the unit business plan and IKEA Retail Food goals by supporting daily
operations and teamwork.
- Take responsibility for your own learning and development, and contribute to
building a high-performing team.
- Support IKEA’s sustainability goals by reducing waste, improving efficiency, and
promoting environmentally friendly practices.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
