Job Requirements Job Title – Customer Service Executive- Loan Center Function - Customer Experience Job Purpose The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Responsibilities Roles & Responsibilities: Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets. The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention. Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs. Explore business opportunities and faster resolution time with appropriate close looping. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints and grievance handling mechanism. Educational Qualifications Graduate - Any Post Graduate - MBA, PGDM Experience Minimum 2-5 years into Customer Service Show more Show less

Job Requirements Role/ Job Title: Sales Manager- 2 Wheeler Loan Function/ Department: 2 Wheeler Loan Job Purpose The role entails scaling up the business for the Two-wheeler lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, Information Technology, Credit, Business Intelligence Unit for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Acquisition of 2 Wheeler Loan customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer. Provide regular feedback to RM on opportunities and customer needs. Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy. Education Qualification: Graduation: Any Graduate Experience: 2 to 5 years of experience Show more Show less

Job Requirements Role/ Job Title: Territory Manager-Loan against Property Function/ Department : Loan against Property Job Purpose The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger objectives of the bank. Roles & Responsibilities Sourcing and managing channels from the market and acquiring business from them Ensuring quality portfolio by minimizing delinquency and rejection Extensive knowledge and understanding of retails assets, products, operations, and current market trends Identifying the changing market trends, channel development for acquiring business and provide high quality customer service Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service. Education Qualification Graduation: Any Post-graduation : MBA, PGDM Experience 2+ years of relevant experience Show more Show less

Job Requirements Job Description: Associate Manager-Acquisition (CASA) at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Associate Manager-Acquisition (CASA) Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Sales > Household Location: Kolkata, West Bengal, India IDFC FIRST Bank is seeking a highly motivated and results-driven individual to join our team as an Associate Manager-Acquisition (CASA). As a leading financial institution, we are committed to providing our customers with the best banking experience and we are looking for someone who shares our passion for excellence. Key Responsibilities Identify and acquire new customers for the bank's Current Account and Savings Account (CASA) products Build and maintain relationships with potential and existing customers to increase business opportunities Conduct market research and analysis to identify potential areas for business growth Collaborate with other departments to develop and implement effective sales strategies Meet and exceed sales targets set by the bank Provide excellent customer service and ensure customer satisfaction at all times Keep up-to-date with industry trends and developments to stay ahead of the competition Adhere to all regulatory and compliance guidelines set by the bank Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 2 years of experience in sales, preferably in the banking or financial services industry Proven track record of meeting and exceeding sales targets Strong communication and interpersonal skills Excellent negotiation and persuasion abilities Knowledge of banking products and services, particularly CASA products Ability to work independently and as part of a team Proficient in MS Office and CRM software Willingness to travel within the assigned territory If you are a self-motivated individual with a passion for sales and customer service, we want you to join our team at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for career growth and development. Apply now and be a part of our dynamic and growing organization. Show more Show less

Job Requirements Job Title: Deputy Manager-Acquisition(Corporate Salary) Function/ Department: Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of corporate Salary accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Corporate Salary account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality corporate salary accounts in terms of product mix, segments and constitution mix Proactive registration, account activation and 3 month funding for incentive gating Engage customers with multiple products at the time of account Opening (viz: Mobile banking / Net banking registration / RD- FD activation) Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms, account opening formalities and KYC norms Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Preparation of wish list of customers through promotion activities Generating leads for family accounts and other cross sell products Proactive resolution of customer queries Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Key Success Metrics Revenue, Customer Acquisition targets, Cross Sell Education Qualification Graduation: Any Graduation Post-graduation: Any Post-graduation Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Show more Show less

Job Requirements Job Requirements Role/Job Title: Senior Relationship Manager - First Private Business: Retail Banking Function/ Department: Retail Liabilities Place of work: Pan India Roles & Responsibilities 'Nurture and manage end to end customer relationship by fulfilling all their banking needs through wealth solutions provided by IDFC FIRST Bank Provide a seamless banking experience from a product and interpersonal point of view Achieve organizational objectives of high customer satisfaction scores Acquire Customers through natural market, open market activities, references from Internal sources via existing branch and digital networks network Secondary Responsibilities 'Ensure regulatory compliance High relationship management orientation; ability to forge effective relationships Strong focus on service delivery Execution oriented, i.e. driven to achieve results Managerial & Leadership Responsibilities 'Team development Ensuring team is adequately staffed Target achievement of team members Key Success Metrics AUM target, Revenue Target, New to Wealth customers Expected to manage a TRV of 30 to 45 Crs and an AUM of 18 to 30 Crs Show more Show less

Job Requirements Job Description Job Title – Senior Relationship Manager Business Unit – Government Banking Group Function – Government Banking Group Job Purpose The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group Tie up with financial institutions to share revenue sources and realize synergies This role further entails the responsibility of understanding client needs, business and sector characteristics Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies Responsible for accurate and timely KYC, ensuring compliance and risk categorization The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients Perform credit analysis as mandated by RBI Gather and leverage market intelligence to incorporate best practices Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business Managerial & Leadership Responsibilities Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight Attract and retain best-in-class talent for key roles in their reporting structure Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Educational Qualifications Graduate - Any Post Graduate – MBA Finance Experience 12+ Years of relevant Government Banking experience Show more Show less

Job Requirements Job Description: Company Name: IDFC FIRST Bank Job Title: Associate Manager-Acquisition (Household) North 1 Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Sales > Household Location: Rajasthan, India IDFC FIRST Bank is seeking a highly motivated and results-driven individual to join our team as an Associate Manager-Acquisition (Household) North 1. As a leading retail bank in India, we are committed to providing our customers with the best financial solutions and services. This position will be based in Rajasthan, India and will report to the Regional Sales Manager. Key Responsibilities Identify potential customers and generate leads through various channels such as referrals, cold calling, and networking. Conduct thorough research and analysis of the market to identify new opportunities for business growth. Build and maintain strong relationships with existing and potential customers to increase customer retention and acquisition. Understand the financial needs of customers and recommend suitable products and services to meet their requirements. Achieve sales targets and contribute to the overall growth of the bank. Collaborate with other team members and departments to ensure a seamless customer experience. Stay updated with the latest market trends and competitor activities to develop effective sales strategies. Qualifications Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 2 years of experience in sales, preferably in the banking or financial services industry. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proven track record of meeting and exceeding sales targets. Ability to work independently and in a team environment. Knowledge of local market and customer preferences in Rajasthan is preferred. Additional Parameters Willingness to travel within the assigned region. Fluency in local language is a plus. Knowledge of banking products and services is preferred. Familiarity with CRM software is an added advantage. If you are a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary and benefits package, along with opportunities for career growth and development. Join our team and be a part of our mission to provide exceptional financial solutions to our customers. Show more Show less

Job Requirements Role/ Job Title: Debt Manager-Flows-Rural Assets Function/ Department: Debt Management- Flows- Rural Assets Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI (Equated monthly instalment) from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned. Regularly track the portfolio for specific buckets for the assigned area. Track & control the delinquency of the area, Bucket-wise & DPD (Days Past Due) wise and focus on non-starters. Responsible to allocate and achieve targets from agencies/ in house team. Regularly follow up with the default customers. Ensuring adherence to collection process and legal guidelines. Tracing out absconded default customers and initiate recovery process. Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases. Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report (Management Information System), reviewing of collection feedback on daily, weekly & monthly basis. Education Qualification Graduation: Any Graduation Experience: 2 to 5 years of experience in Flows- Rural Assets Show more Show less

Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 3 or more years of experience in collections. Show more Show less

Role/ Job Title: Senior Relationship Manager- Machinery Finance Function/ Department: Sales Job Purpose: To drive business growth in the machinery finance product by acquiring new clients, onboarding Original Equipment Manufacturers (OEMs), and nurturing long-term relationships with stakeholders. The role focuses on expanding the client base, enhancing product penetration, and ensuring portfolio quality through strategic relationship management. Roles & Responsibilities: Identify, onboard, and manage strategic partnerships with OEMs, OEM distribution & dealerships to generate a steady flow of leads and work closely with them to enable new market opportunities. Acquire new customers, understand their equipment financing needs, and ensure high service standards to drive repeat business. Achieve monthly sales targets for the given geography through OEM, distribution & dealerships network and Open Market. Analyze customer profile, financials and coordinate with support function (Credit, Operation) teams to ensure timely sanction and disbursal. Demonstrate strong knowledge of competitors products, market landscape on machinery finance in assigned geography and continuously provide feedback to customize machinery finance product for the anchor customers. Recommend improvements to processes and policies for machinery finance business to drive operational efficiencies and high-quality customer service. Education Qualification: Graduation: Any graduate Post-graduation: Any postgraduate Experience: 3 to 10 years of relevant experience in machinery finance business/OEM Alliance.

Job Requirements Role/ Job Title : Branch Manager-Micro Business Loan Function/ Department : Micro Business Loans Job Purpose The role entails scaling up the business for the Micro Business Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Target and Manpower planning for the branch. Ensure recruitment and training of manpower – Sales Manager/Branch sales manager & branch credit and collection manager and feet on street. Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving Manpower Productivity at all levels. Monitoring and mentoring the branch team. Keeping a regular track of competition and reporting new products / market developments to upstream. Managing product mix and branch profitability. Managing the bucket collection and overall portfolio management. Managing internal and external audit compliance. Education Qualification Graduation: Any graduate Experience : 5-10 years of relevant experience Show more Show less

Job Requirements Job Requirements Role/ Job Title : Territory Manager - 2-Wheeler Loans Function/ Department : Sales Job Purpose The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger objectives of the bank. Roles & Responsibilities Sourcing and managing channels from the market and acquiring business from them. Ensuring quality portfolio by minimizing delinquency and rejection. Extensive knowledge and understanding of retails assets, products, operations, and current market trends. Identifying the changing market trends, channel development for acquiring business and provide high quality customer service. Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Education Qualification Graduation: Any Graduate Post-graduation : MBA, PGDM Experience : 2+ years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Branch Credit Manager Function/ Department : Micro Finance Loans Job Purpose The incumbent will be required to manage a team as well as coordinate with sales team to achieve target. You will be in direct contact with the consumers in order to establish their credit worthiness. You also need to ensure completion of credit or know your customer documents and verifications through telephonic, field and collateral visits while complying with the guidelines set forth in the in the company credit policy. The execution of this these tasks must be accomplished in such manner which is both sales supportive and risk averse. Roles & Responsibilities The incumbent will be responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies and procedure to honour the agreed service level agreements and manage city or area business volumes. To conduct personal discussion with customers to establish credit worthiness. The incumbent will ensure completion of credit or know your customer documents and verification - telephonic, field and collateral visits. To coordinate with sales to achieve targets and ensure turnaround time or service level agreements are met. To ensure credit policy adherence to the accepted standards. To control and contain front-end delinquencies by calling up customer on first presentation. To manage and supervise a team of credit underwriters and provide guidelines. Education Qualification Graduation: Any Graduate Experience: 2 to 5 years of experience in credit. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Secondary Responsibilities Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-New Car & Used Car Job Purpose The role entails providing financial solutions to meet the requirements of the Automobile (New Car/ Used Car) customers and ensure value added customer service. The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Automobile (Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. The role also contributes towards Smooth Customer & Dealer/DSA Onboarding, Monitoring Initial MOBs, Cross Sell, Hygiene, Recruitment & Training. Roles & Responsibilities Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings Empanelment of new Dealers, DSA and DST in the market Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities Cross Sell Conduct policy training for internal team members Proactively resolve customer queries Aggregate knowledge of competitor products, best practices in the market Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring iniotial MOBs. Team recruitment & training them about various products/processes Geographical scoping of potential markets. Managing relationship with DSA, DDSA and DSE. Aggregate knowledge of competitor products, best practices in the market and share the same to product team on timely basis. Secondary Responsibilities Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives Managerial & Leadership Responsibilities Hiring - Attract and retain best-in-class talent for key roles in their reporting structure Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support Training Education Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Secondary Responsibilities Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 4+ years of relevant experience. Show more Show less

Job Requirements Role/Job Title : Sales Manager - Gold Loan Function/ Department : Gold Loan Job Purpose The role entails the responsibility of generating Gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand Gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for Gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases so as to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly installment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Educational Qualifications Graduation: Any Graduate Experience: 2 to 5 years of experience in Gold loan sales. Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience 0 - 5 years of relevant branch banking experience. Show more Show less