Job
Description
This is your chance for a once in a lifetime career experience, playing a part in the creation of a fully independent, new Ice Cream organization. As part of this set-up, Magnum Ice Cream will establish a future-fit and innovative GBS organization, partnering with multiple business functions across a global footprint to optimize processes, unlock business savings, and operational efficiency. The GBS organization will partner key business functions including Finance, Enterprise Solutions and Information Technology, Procurement, Supply Chain, HR, Marketing, Customer Development and Sales, and Sustainability. A significant proportion of GBS roles will be based in our Global Hub in Pune, India, with supporting spokes to be established in the Americas and Europe . JOB PURPOSE: In this role, you will be responsible for defining, designing, growing and implementing the Global Hub for GBS for Magnum Ice Cream in Pune, India. Reporting to the Head of GBS, you will be part of the definition of the organizational blueprint and delivery pillars to be facilitated from Pune (and other delivery units) and will ensure sufficient and timely onboarding of employees, processes, tools and systems. This is a unique opportunity to be part of a new greenfield GBS hub, which will require a hands-on approach throughout. Once established, you will be the internal and external face of the hub(s), and will be responsible for establishing a culture of continuous improvement, ensuring customer/client centricity and operational excellence to deliver best-in-class services, achieve financial cost targets, and maintain regulatory and quality compliance. The role holder will also be part of the Global and Local leadership team, responsible for representing the hub/Magnum Ice Cream with key stakeholders including local authorities. KEY RESPONSIBILITIES: Supporting the define, design, build and implementation phases of the organizational blueprint for the Global GBS Hub in Pune, India, including leadership of all relevant project activities. Work closely with the functions and Global Process Owners to improve processes and ways of working (eg through automation) to unlock simplicity, speed and agility to better serve Magnum Ice Cream customers/clients. Deliver continuous improvement, underpinned by a robust problem solving and knowledge management methodology, establishing relevant KPIs to deliver exceptional performance, striving for excellence in day-to-day operations. Be a key representative for the Magnum Ice Cream GBS Hub, including maintaining positive relationships with key stakeholders including local authorities. Be responsible for quality and regulatory compliance, and lead related improvement projects. Recruit and build a best-in-class GBS hub organization, including on-going talent development and line management. Be a member of the GBS Leadership Team, engaging in wider agenda to steer, challenge or drive overarching strategy-into-action, specifically supporting to map key deliverables, dependencies, opportunities and risks within the hub. Support to lead/manage related transformation projects Budget and cost management related to transition and/or hub activation Line management including direct reports and dotted lines Experience Must have: 10+ years leading GBS / shared services hubs or operating organizations with cross domain experiences 5+ years in a senior management position, leading 100+ individuals Advantage: Experience in product management / supply chain / credit & collection Experience in setting up a new organization Experience leading within an international organization Competencies Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management Passion for continuous improvement; challenging the status quo, efficient problem solving, driver of high performance Experience creating detailed process maps, eg value stream mapping Strong stakeholder management skills; able to effectively deal with resistance and conflicts, build strong relationships, and establish trust Demonstrated leadership skills; able to build, motivate and lead teams in an international context Highly analytical and structured customer centric behavior; excellence eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines Qualifications Relevant Masters Degree or relevant experience Advanced Lead Practitioner / Black Belt certified (or equivalent experience) Fluent in English language, additional languages are a plus, esp. a local Indian language
