Infogain logo

Hybris L1/L2 support Engineer

6 - 12 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

monitoring tools troubleshooting jira service management customer service time management collaboration conflict resolution sql mysql git bamboo jenkins l1l2 support sap commerce hybris hybris backoffice impex hybris administration console hac logging tools impex files serverside issues incident tracking google cloud ecommerce solutions

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced L1/L2 support professional within SAP Commerce (Hybris) environment, you will have the following key responsibilities: - Utilize practical experience with Hybris Backoffice, working on Impex, and Hybris Administration Console (HAC) for system maintenance. - Monitor and analyze system performance using logging and monitoring tools to ensure optimal functioning. - Execute minor fixes such as Impex corrections, configuration updates, and property adjustments as required. - Handle Impex files for data imports/exports and troubleshoot data-related issues effectively. - Troubleshoot server-side issues using HAC and Hybris logs to maintain system integrity. - Collaborate effectively with non-technical users and teams by explaining technical concepts clearly. - Utilize service management tools like JIRA for incident tracking and request management. - Prioritize and manage multiple incidents or service requests in a fast-paced environment with a clear sense of urgency. - Demonstrate excellent communication skills at all organizational levels and maintain a positive, can-do attitude. - Participate in on-call rotation and incident postmortems to drive continuous improvement. - Stay updated with new emerging technologies and showcase technical aptitude for learning. Qualifications Required: - 6 to 12 years of experience in L1/L2 support within SAP Commerce (Hybris) environment. - Proficiency in Hybris Backoffice, Impex, and Hybris Administration Console (HAC). - Experience with monitoring tools such as Google Cloud Logging, Zabbix, Splunk, Graylogs. - Strong knowledge of databases, preferably MySQL. - Familiarity with Git, Bamboo, Jenkins for version control and continuous integration. - Prior experience with incident management tools like Jira or ServiceNow. - Experience in ECommerce solutions is mandatory. - Flexibility to adapt to changing priorities quickly and work effectively under pressure. - Willingness to travel internationally and adjust work hours to accommodate global teams. If any additional details of the company were provided in the job description, they would be included here.,

More Jobs at Infogain

Aws Data Engineer

Pune, Delhi NCR, Bengaluru

4 - 6 yrs
|

INR 13 - 23 Lacs

SAP Developer (Senior)

Bengaluru

5 - 8 yrs
|

INR 6 - 11 Lacs

Dot NET Fullstack (React) Developer (Senior)

Bengaluru

6 - 8 yrs
|

INR 13 - 15 Lacs

Application Support Engineer (Senior)

Bengaluru

6 - 8 yrs
|

INR 8 - 10 Lacs

Dot NET Core Developer (Senior)

Bengaluru

6 - 8 yrs
|

INR 13 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Infogain logo
Infogain

IT Services and IT Consulting

Los Gatos CA

RecommendedJobs for You

Infogain logo

Hybris L1/L2 support Engineer

Infogain

hyderabad, telangana

Infogain logo

Hybris L1/L2 support Engineer

Infogain

hyderabad

Infogain logo

Hybris L1/L2 support Engineer

Infogain

hyderabad, telangana