6 Incident Tracking Jobs

Responsibilities Pre-Survey Intelligence & Disruption Forecasting: Conduct reconnaissance of areas identified for upcoming survey activity to detect and assess potential resistance. Identify individuals or groups likely to instigate disruption or mislead the community (e.g., local strongmen, informal leaders, hawala operatives, politically-backed gangs). Provide actionable intel to the security and survey teams with recommended approach routes, precautionary measures, and possible countermeasures. Coordinate with the control room to maintain real-time status updates on risky zones and volatile communities. Law Enforcement & Political Liaisoning Maintain strong and continuous coordination with local police stations (Beat Marshals, DCP, ACP) to facilitate proactive deployment in high-risk zones. Build and maintain working relationships with corporators, ward-level political functionaries, and informal community leaders. Act as NMDPLs intelligence representative during inter-agency meetings related to law & order, survey logistics, and security planning. Real-Time Ground Intelligence Collection Operate a ground intelligence network comprising informants, residents, and trusted field-level sources to receive early warnings on: Political mobilization, Protest planning, Criminal activity by Western railway gangs, extortionists, or illegal tenants, Community rumors and sentiment shifts Area Clearance & Securing Ground For Project Teams Before any NMDPL or contractor team steps into a new area, verify and confirm: Presence of hostile actors or protest plans, Law enforcement coordination is in place, Political sensitivities are mapped and Community temperature is neutral or manageable. Work with the Security team to deploy pre-emptive visibility (police vans, security patrols, area flags) to establish authority and reduce surprise elements. Incident Tracking & Reporting Maintain a structured tracker of: Resistance movements, Political meetings or mobilizations, Police deployments or legal interventions, Intelligence briefs submitted and acted upon Submit weekly intelligence reports to the Chief Security & Intelligence with ground movement analysis, risk maps, and recommendations. Confidential Source Management Build and manage a network of confidential informants and community-level embedded observers. Ensure secrecy, trust, and ethical handling of all information sources. Use coded intel protocols for sensitive or high-stakes information. Surveillance Coordination Coordinate discreet surveillance activities (foot, vehicle-based, digital if available) in high-alert zones. Monitor activities near survey camps, temporary offices, and team movement paths. Guide Security team on placement of mobile patrols or static guards based on ongoing intel. Qualifications Education Qualification: Bachelors degree in Business Management, Instrumentation, Engineering, or a relevant field is required. Work Experience(Range Of Years) 15-20 Years Preferred Industry Experience in intelligence, policing, or ground-level security operations. Prior experience with redevelopment projects, law enforcement, or political liaison roles preferred. Show more Show less

We are seeking a Safety Officer to ensure the highest standards of health, safety, and environmental compliance in our operations. The ideal candidate will be responsible for implementing safety protocols, conducting audits, and fostering a strong safety culture. Role & Responsibilities Execute and maintain site-specific safety protocols, including compliance with regulatory standards and company HSE policies, potentially including ISO 45001 or similar frameworks, as common across manufacturing settings. Regularly conduct safety audits, hazard assessments, and risk evaluations. Drive corrective actions and preventive measures. Deliver safety training sessions (e.g., PPE use, emergency response, safe equipment handling). Foster continuous safety awareness through workshops and campaigns, akin to roles in manufacturing hubs like Hosur. Track and report incidents, conduct root-cause analysis, and enforce preventive measures to avoid recurrences. Ensure adherence to local laws, environmental regulations, and internal safety standards. Maintain safety logs, inspection reports, compliance records, and training documentation. Drive safety excellence by benchmarking against best practices, suggesting enhancements, and supporting digital safety systems similar to initiatives seen in Hosur's industrial roles. Liaise with production, maintenance, HR, and other departments to ensure a cohesive safety strategy across operations. Skills Required Knowledge of safety protocols and regulatory standards (e.g., ISO 45001). Experience in conducting safety audits, hazard assessments, and risk evaluations. Ability to deliver effective safety training and foster a safety-conscious culture. Strong skills in incident tracking, reporting, and root-cause analysis. Knowledge of local laws and environmental regulations. Excellent documentation and record-keeping skills. Strong communication and interpersonal skills to liaise with various departments.

Hiring: Product Owner Digital Channels Location: Bengaluru/Chennai, India Experience: 5+ years in Cash Management / Digital Banking Domain: Web, Mobile, API, H2H Banking Contract Position Key Roles & Responsibilities As the Product Owner Digital Channels , you will: Lead agile squads delivering corporate digital banking platforms across Web, Mobile, Host-to-Host, and API channels. Own the end-to-end product lifecycle including strategy, delivery, commercialization, technical debt, risk, and ROI. Develop and maintain the product and release backlogs , drive MVP definition and continuous value delivery. Collaborate with cross-functional teams and manage global stakeholder expectations . Oversee regulatory, technical, and customer enhancements , and ensure resolution of incidents and audit items. Lead usability testing, prioritization workshops, squad trainings , and product demos. Manage platform-level support across core systems like Finacle, SWIFT, BPM, and Payment Hubs. Design and implement customer adoption plans and awareness campaigns. Essential Skills & Qualifications Bachelors degree in Finance or Technology . 5+ years of experience in Transaction or Digital Banking , preferably in Cash Management products . Strong understanding of Agile methodologies , product ownership, and digital channel operations. Excellent in stakeholder management , communication , and cross-functional collaboration . Ability to translate business and technical requirements across teams. Desired Competencies Strategic thinking and customer-first mindset. Ability to manage multiple workstreams, deliver to timelines, and optimize ROI. Familiarity with incident tracking, patch management, and audit compliance in BFSI settings. Show more Show less

We are seeking a diligent and detail-oriented Security Analyst to join our team at Inspira Enterprise India. The primary purpose of this role is to manage and monitor security incidents, ensure compliance with security policies, and maintain the integrity of the organization's IT infrastructure. This involves daily incident management, DLP monitoring, IT downtime management, audit coordination, and SIEM integration. Purpose: The L1 Security Analyst is responsible for managing and monitoring security incidents, ensuring compliance with security policies, and maintaining the integrity of the organization's IT infrastructure. The role involves daily incident management, DLP monitoring, IT downtime management, audit coordination, and SIEM integration. Main Priorities: Daily management and monitoring of security incidents. Governance and implementation of Data Loss Prevention (DLP) solutions. Coordination and communication during IT downtimes. Compliance with audit requirements and Cert-In guidelines. Integration and maintenance of Security Information and Event Management (SIEM) systems. Key Outputs: Incident reports and alerts monitoring. Maintenance of incident trackers and dashboards. Governance documents for DLP solutions. Audit evidence and compliance reports. SIEM integration plans and updates. Skills/Knowledge: Strong understanding of SOC (Security Operations Center) incident management. Proficiency in DLP and SIEM tools. Ability to analyze and manage IT downtime incidents. Knowledge of audit processes and compliance requirements. Familiarity with Cert-In guidelines and Indicators of Compromise (IOC) enforcement. Certifications: CEH (Certified Ethical Hacker) Any OEM certification related to DLP or SIEM

As a Technical Support Manager in Bangalore, India, with 10-15 years of experience (including 8+ years in technical support leadership), you will oversee Lenovos technical services for commercial customers in India. Your role will involve collaborating with various technology and service teams to ensure top-notch support, driving operational excellence, and establishing a high-performing support function. Your primary responsibilities will include revolutionizing the support experience for Lenovos commercial customers by enhancing metrics like First Call Resolution, Repeat Dispatch Rate, Fix on Phone, and Turnaround Time (TAT). You will lead capacity planning, recruitment, and training efforts in conjunction with business operations to optimize workforce deployment. Additionally, you will manage critical customer escalations, engage with other service towers for prompt issue resolution, and implement efficient support processes, tools, and systems. To excel in this role, you should possess a Bachelor's degree in Information Technology or a related field along with a solid background in the IT service industry. Your experience should encompass technical support management, particularly in contact center environments, and managing remote support teams and service delivery operations. Proficiency in troubleshooting IT hardware and software, analyzing Annual Failure Rate (AFR), and simplifying technical concepts for teams and customers is essential. Moreover, hands-on experience with CRM tools like MSD CRM and Oracle RightNow, as well as a data-driven mindset to interpret and act on support metrics/KPIs, will be advantageous. As a successful Technical Support Manager, you should exhibit high customer focus, strong analytical and problem-solving abilities, proactive initiative-taking, personal integrity, and commitment to delivering exceptional results. Excellent communication, interpersonal skills, and the ability to foster trust within a team are also key behavioral competencies required for this role. Having experience in warranty service delivery or a tech support BPO setting, as well as proficiency in implementing automation, chat support, or AI-enabled tools in a support environment, would be considered as a bonus.,

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities. Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions Must have expertise to perform system capacity planning to reduce interruptions and server crashes Must have expertise to perform system backups and restoration according to company or industry standards Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture Must have expertise to conduct training and perform interviews to hire candidates of domain skills Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process Must have good communication abilities to drive teams on effective problem management, Change Management Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users Must have effective communication skills to present also discuss issues with Vendors and Customers. Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environment Must have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues.,