Customer Service Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years of experience as a customer service representative. Superior written and oral communication skills. Leadership skills to guide and improve a team. Data entry and basic computer skills. Knowledge about customer relationship management systems. Knowledge about the best mediation and conflict resolution tactics. Customer Service Executive Responsibilities Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers’ feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.

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