Della Group logo

Human Resource & Admin, Assistant Training Manager

4 - 5 years

5 - 8 Lacs

lonāvale

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

training service communication development design monitoring coaching support consistency collaboration management compliance regulations reporting reports

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title: Assistant Training Manager
Function: Human Resources Location: Lonavala

Primary Purpose

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities
  • Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
  • Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
  • Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
  • Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
  • Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
  • Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
  • Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
  • Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
  • Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.
Qualifications
  • Education: Bachelor's degree in Hospitality Management, Training & Development, or a related field.
  • Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment.

Minimum Qualification:

Bachelor's degree in Hospitality Management, Training & Development, or a related field

Minimum Job Experience:

Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment

Reporting to:

Director HR

Travel:

N/A

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