HRSC Professional - Intake Process

Thryve Digital

1 - 4 years

2 - 4 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

service delivery case management operations digital health customer service hr healthcare

Work Mode

Hybrid

Job Type

Full Time

Job Description

JOB SUMMARY:

This job will respond to inquiries and requests received from customers as well as online submissions
This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution
The incumbent will be the customer-facing representative for HR Services and operations
It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements

ESSENTIAL RESPONSIBILITIES:

Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure
Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately

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