HRS Learning and Talent support service Analyst

HRS Learning & Talent Support Services

Do you enjoy learning administration? Then this may be the perfect opportunity for you! 

In the HRS Learning & Talent Support Services Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives.

Work youll do

As a part of this team, you will be responsible for:

• Adding courses and classes to the Learning Management System.
• Processing of all ad hoc reports.
• Monitoring classes course enrolment.
• Processing approvals and cancellations;
• Monitor close classes and ensure post course evaluations and feedback are processed;
• Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately
• Where applicable managing internal cost recharges;
• Process Faculty Invites as required;
• Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
• Ensure compliance with appropriate Data Protection legislation at all times;
• Contribute to wider projects and initiatives in the Practice Support Services as required;
• Working within Service Level and Operational Level Agreements;
• Administration of other Learning Support Services processes as required;
• Liaison with other Practice Support Services teams as appropriate;

Key skills required

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the clients needs and priorities.  
• Enthusiastic and eager to learn new technologies
• Committed to working with their team to maintain a positive team spirit
• Good listener with a calm manner, and the ability to ask effective questions
• Able to communicate in writing at all levels, displaying good email etiquette
• Excellent customer service skills and a good telephone manner
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
• Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry
• Must demonstrate a methodical, analytical and clear approach to problems;
• Is able to act with urgency when necessary;
• Is open, receptive and adaptable to change;
• Demonstrates integrity and a can do attitude;

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM

The Internal Client Services team at Hyderabad supports the organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

• Graduate degree
• 2-3 years of work relevant experience in learning administration
• Proficient in the use of Microsoft Office package applications

Preferred:

• Prior experience in training and development domain