HROPS Subject Matter Expert

The primary objective of this role is to support the Hire to Retire (H2R) lifecycle activities within the Human Resources Outsourcing (HRO) domain. You should possess a good working knowledge of HRO H2R processes and have experience in managing transactions using various HR ERPs such as SAP, Workday, or similar tools. Your ability to consistently deliver high-quality work, conduct self-audits, and team audits is essential. It is important to maintain required Service Level Agreements (SLAs) regarding Turnaround Time (TAT) and Accuracy levels. Handling email queries, resolving problems efficiently, and showcasing strong written and comprehension skills are key responsibilities. You should demonstrate a basic cadence of setting and achieving goals, along with a solid understanding of HR processes like New Hire onboarding, Employee Data management, and Termination procedures. Working effectively with a diverse group of employees and individuals is crucial. Proficiency in Microsoft Word, Excel, PowerPoint is necessary, along with a customer-oriented approach. You should be proactive in addressing inquiries using relevant data and information, and be able to handle employee requests within project deadlines. Additionally, you will need to tackle complex issues raised by clients and provide suitable solutions. Developing process excellence in operational activities, creating and updating process documentation, and managing assigned process parts following defined methodologies are part of the role. Collaboration with team members to enhance performance, maintain quality standards, and eliminate errors is essential. Engaging in continuous professional development to stay updated on industry best practices and quality standards is encouraged. Strong interpersonal and communication skills are required to manage relationships with team members and clients effectively. Time management skills are crucial for prompt responses, managing multiple tasks with accuracy, and meeting deadlines for reports, audits, and process evaluations. Qualifications include a Bachelor's degree, 5+ to 8 years of experience in the HRO domain, strong process knowledge in workforce administration/Employee data administration, and consistent quality control in work. Key Must-Have Skills: - Experience in HRO domain, specifically Hire to Retire - Experience in the MEA region - Regular interaction with clients via phone, chat, and email, resolving HR-related issues, and collaborating with other team members - Proficient expertise in MS Office applications (Word, Excel, PowerPoint) Good-to-Have Skills: - Lean Certification would be an advantage.,