Posted:1 week ago|
Platform:
Work from Office
Full Time
• Resolve and Escalate employee calls or queries with positive communication.
• Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution.
• Build and maintain a helpdesk knowledge base for the HRIS System.
• Support HRIS (UKG) station deployments.
• Assist in HRIS training for operators / business leaders.
• MS Office Skills
• CRM / First Call Resolution experience preferred.
• UKG Pro HCM (pro) experience preferred.
• Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
• Project management experience preferred.
• Ability to balance multiple tasks concurrently in a high paced environment.
• Demonstrates strong and effective verbal, written, and interpersonal communication skills within a large organization.
• Stakeholder management.
• Work Hours US Shifts
Mount Talent Consulting
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