3.0 - 8.0 years

8 - 12 Lacs

gurugram

Work from Office

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management experience preferred. • Ability to balance multiple tasks concurrently in a high paced environment. • Demonstrates strong and effective verbal, written, and interpersonal communication skills within a large organization. • Stakeholder management. • Work Hours US Shifts

Posted 1 week ago

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