HRBP - BPO

You will be joining The Sleep Company, a company focused on redefining comfort through innovation and technology. As an HR Business Partner (HRBP) with hands-on experience in managing large-scale BPO operations, your role will involve closely working with business leaders to drive people strategies and enhance employee experience across BPO teams. Your primary responsibilities will include: - Acting as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals. - Driving end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention. - Managing high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity. - Handling employee relations, grievance redressal, and conflict resolution with fairness and empathy. - Identifying skill gaps and driving capability-building initiatives in collaboration with business teams. - Tracking and analyzing key HR metrics like attrition, engagement scores, and productivity trends through HR analytics. - Collaborating with the central HR team on policy implementation, compliance, and HR process improvements. - Building engagement programs tailored to the needs of BPO employees across shifts. - Driving company values and ensuring high employee morale in a 24/7 work environment as a cultural ambassador. You should have: - 3-8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry. - Proven experience in handling large employee bases (minimum 300-500 employees). - Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges. - Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike. - Strong problem-solving, conflict management, and decision-making skills. - Hands-on experience with HR tools, data reporting, and HRMS platforms. - An MBA/PGDM in HR or related field is preferred.,