HR Service Delivery Senior Analyst

 About The Role  

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Job Role / Purpose of the Job:This role involves a deeper understanding of the Employee & Org Data Mgmt Process and leveraging expertise to solve specific problems pertaining to Workforce Management. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.Delivery & Client management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, manage service issues and escalations, and develop and maintain excellent relationships with internal and external clients.Subject Matter Expertise / Training / Updates / Quality / Documentation:Acquire in-depth knowledge of Employee & Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary.OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.

What are we looking for? Essentials:6 - 7 years of industry experience, 4+ years of Employee & Org data Mgmt Processes experience, 1+ years of team handling experience, experience working on HCM systems, client/stakeholder engagement in outsourcing environmentsDesirable:Working knowledge of Success Factors - Employee Life Cycle processes, new process transition, experience in HRO setup for multi-country supportSkills / Knowledge:Excellent interpersonal skillsStrong customer orientationResilience and ability to work under pressureGood organizational, prioritization, and multi-tasking skillsAnalytical and problem-solving skillsHigh levels of confidentialityFocus on high data accuracy and attention to detailAbility to deal with customer complaints professionallyBasic leadership and coaching skillsTeamwork and collaborationSelf-drivenFlexibility to work in shiftsResults/target-orientedMulti-cultural awarenessExtensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit AdministrationStrong MS Office and Excel skillsClient Interfacing skills (Email & Phone)English language proficiencyProficiency with Business Excellence Practices

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation