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HR Service Delivery Analyst

HR Service Delivery Analyst

Accenture

3 - 5 years

4 - 8 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

service delivery insurance data management mis reporting issue resolution health insurance power bi hr accounting reconciliation cloud operations advanced excel client relationship crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Employee Service - HR Delivery - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Looking for an experienced Insurance Operations professional with strong knowledge of Mediclaim, Claims, and Employee Insurance processes. The role involves data management, vendor coordination, claims reconciliation, premium support, and MIS reportingYKey Responsibilities:

Handle employee Mediclaim & insurance operations end-to-end.

Manage monthly enrollment updates with insurers/TPAs.

Support premium calculations, policy renewals & endorsements.

Perform monthly reconciliation of payments and accounting data.

Track and follow up on claim settlement SLAs.

Prepare MIS reports and provide ad-hoc data to stakeholders.

Coordinate with internal teams and external vendors for issue resolution.________________________________________Skills Required:

7+ years in CRM Operations / Claims / CRM.

Strong knowledge of Mediclaim / Health Insurance processes.

Advanced Excel (VLOOKUP, Pivot, MIS).

Power BI knowledge is an added advantage.

Excellent coordination, accuracy, and deadline management.

Experience handling multiple vendors and large datasets

What are we looking for?

Business Operation Management

Ability to establish strong client relationship

Ability to manage multiple stakeholders

Ability to meet deadlines

Ability to work well in a team

Written and verbal communication

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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HR Service Delivery Analyst