HR Service Delivery Analyst

Role Overview: As an HR Service Delivery Analyst at Accenture, you will be responsible for analyzing and solving lower-complexity problems within the Employee Services - Employee and Labor Relations domain. Your role will involve interacting with peers within Accenture to update supervisors, with limited exposure to clients and/or Accenture management. You will receive moderate-level instructions on daily tasks and detailed guidance on new assignments. Your decisions will impact your own work and potentially the work of others. You will work as an individual contributor within a team, focusing on specific tasks. Please note that this role may require you to work in rotational shifts. Key Responsibilities: - Analyzing and solving lower-complexity problems within the Employee Services - Employee and Labor Relations domain - Interacting with peers within Accenture to update supervisors - Receiving moderate-level instructions on daily tasks and detailed guidance on new assignments - Working as an individual contributor within a team with a focused scope of work - Adhering to rotational shift requirements Qualifications Required: - Any Graduation Desirable Skills: - HR Domain certification - SuccessFactors experience - Exposure to the BPO industry Skills/Knowledge Required: - Excellent interpersonal skills for building effective relationships - Strong customer orientation and responsiveness to urgent requests - Resilience and ability to work under pressure - Good organizational, prioritization, and multi-tasking skills - Analytical and problem-solving skills - High levels of confidentiality - Attention to detail and quality-driven in communications and system transactions - Ability to handle customer complaints professionally and escalate when necessary - Basic leadership and coaching skills - Teamwork and collaboration abilities - Self-driven and results/target-oriented - Multi-cultural awareness - Client interfacing skills including good email and phone etiquette - Knowledge of Employee & Org data management processes - Strong MS Office and Excel skills - Proficiency in written and verbal English language - Proficient with Business Excellence Practice (Note: Omitted any additional details of the company as it was not present in the provided job description),