HR Process Operations (Night Shift): International Services Support

HR Process Operations: International Services Support (Night Shift)

Location

"Operation Mode: Work From Office"

Provide dedicated support to overseas locations during additional shifts:

7:30 p.m. to 3:30 a.m. IST (US & Canada)

Role Overview:

Join the Aditya Birla Group Shared Services team, providing comprehensive HR and business support. This role is dedicated to delivering high-quality, group-aligned processes and exceptional customer service across multiple geographies.

Key Responsibilities:

Service Delivery:

• Support business and region-specific processes in Talent Acquisition, Benefits Administration, Payroll, Leave Data Management, Position and Job Arch Data Management, Employee Data Management, Performance Document Management, Talent Management, Learning Data Management, Pratibha Scholarship & Application Management, Employee/Manager Self Service, and GDPR-related Data Subject Right.

Service Language:

Deliver all services in English.

Process Management:

• Ensure group-aligned processes are followed for all activities in scope.
• Manage position creation/modification/deactivation, job description linkage, employee ID creation, data updates, transfers, separations, and GDPR requests.
• Administer performance documentation (creation, transfer, cancellation, approval, closure, goal assignment, and calendar updates).
• Support talent management and succession planning activities, including assessment documents, mentoring, reporting, and integrated talent management (ITM) queries.
• Oversee learning management.

Process employee/manager self-service requests (personal data updates, certifications, passport, visa, education, prior work experience).

Required Skills and Qualifications:

• Bachelors degree in HR, Business Administration, or related field.
• 2+ years experience in HR operations or shared services environment.
• Strong process orientation and attention to detail.
• Excellent communication skills (English).
• Ability to work flexible shifts as per international service windows.
• Experience with HRIS platforms and integrated talent management tools (preferred).
• Customer-centric attitude and problem-solving abilities.
• Team player with adaptability to dynamic global requirements.