Overview
This role is a replacement of existing role within the Global People Solutions Team in GCC AMS. GCC AMS is a complex organization with global scope over both operational and innovation activities. This role will report to the GCC AMS, Sr. Manager and will provide operations support and fulfill SF EC system requests in accordance with the established global governance process.
The objective of this role support including activates related to:
- Operations Support/Environment
- Incident management systems and integrations (BOOMI, CPI, Integration Center) partnership with PepsiCo IT
- Employee data mass loads (including load validation)
- Ticket trend analysis
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- Configuration Security
- Application configuration design and execution including -
- Reorganizations, acquisitions, divestitures
- Break/Fix, CR, CCB Special Project support
- Performance management, learning, succession planning
- Annual process configuration updates (salary plans, performance goals, PDR forms, etc.)
- Translation Management
- Application security design and execution - including
- Annual process security support
- Configuration, security workbook and Separation of Duties documentation maintenance
- Testing
- Operations testing (BAU) Break/Fix, CCB, CRs special projects
- SuccessFactors release testing support
The incumbent will work under the direction of an HR Operations Sr Manager, GCC Global System Support who will guide and help manage escalations and stay focused on delivery effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, work on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring to leadership for further review.
The GHROps HR Systems Platforms Assoc Manager, GBS AMS role requires the ability to collaborate with multiple teams and being focused and solving issues and proactively seacrch and create analysis on root-causes.
This requires a highly analytical and detail-oriented technical profile
Responsibilities
- Collaborate with the Global HR Operations System Platforms team to manage the queue of incidents and service requests Accountable Execution
- Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
- Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
- Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
- Provide input into the global Release Management process for configuration requests Execution
- Lead the resolution of escalated configuration and security issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to Sr Manager as necessary
- Maintenance of the configuration and security workbooks and manage global system naming conventions and standards Execution
- Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership Execution
Qualifications
- Minimum of a bachelors degree, preferably in IT or Human Resources
- 8+ years of experience in SAP SuccessFactors system implementations and support
- Global large-scale systems implementation, project management, and support experience
- Detailed system configuration experience in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
- SuccessFactors certification required
- Detailed understanding of HR business processes, IT, and the System Development Lifecycle (SDLC)
- Experience collaborating with business teams, subject matter experts, IT and integration partners in creating optimized system solutions to meet business requirements
- Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
- Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
- Experience in managing multiple simultaneous projects on time and budget
- Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
- Ability to multi-task and prioritize, anticipate and independently address issues
- Minimum of a bachelors degree, preferably in IT or Human Resources
- 8+ years of experience in SAP SuccessFactors system implementations and support
- Global large-scale systems implementation, project management, and support experience
- Detailed system configuration experience in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
- SuccessFactors certification required
- Detailed understanding of HR business processes, IT, and the System Development Lifecycle (SDLC)
- Experience collaborating with business teams, subject matter experts, IT and integration partners in creating optimized system solutions to meet business requirements
- Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
- Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
- Experience in managing multiple simultaneous projects on time and budget
- Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
- Ability to multi-task and prioritize, anticipate and independently address issues
- Collaborate with the Global HR Operations System Platforms team to manage the queue of incidents and service requests Accountable Execution
- Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
- Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
- Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
- Provide input into the global Release Management process for configuration requests Execution
- Lead the resolution of escalated configuration and security issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to Sr Manager as necessary
- Maintenance of the configuration and security workbooks and manage global system naming conventions and standards Execution
- Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership Execution
