HR operations

Job Title: HR operations advisor

• Service Delivery & Query Resolution:

• Handle transactional requests and employee inquiries in a timely and efficient manner.
• Ensure all queries are resolved within defined service level agreements (SLAs) based on their priority and complexity.

• HR Data Management:

• Accurately create and maintain employee HR records in HR systems (SAP, SuccessFactors, etc.).
• Take full ownership of data administration requests, ensuring completeness and accuracy.
• Follow up with requestors for missing information and ensure that proper approval processes are in place.

• Process Adherence:

• Follow Desktop Procedures (DP) and Knowledge Base (KB) articles for each transaction and query.
• Ensure the Maker-Checker process is strictly adhered to, ensuring high-quality data across all HR tools.
• Monitor data accuracy and completeness, performing regular quality checks to ensure compliance.

• Data Privacy & Confidentiality:

• Protect sensitive employee data and maintain confidentiality at all times, in line with Data Privacy standards.
• Promote zero breach of compliance policies related to HR data handling.

• Collaboration & Support:

• Work collaboratively with team members to meet agreed service levels and objectives.
• Provide assistance and support to colleagues to maintain an efficient team environment.

Required Skills & Qualifications:

• Experience:

• Minimum of 2 years of experience in HR Services or HR applications (e.g., SAP, SuccessFactors, Workday).

• Education:

• Post-Graduation in any field.

• Communication Skills:

• Excellent written and verbal communication skills in English.

• Technical Skills:

• Familiarity with Customer Relationship Management (CRM) tools like ServiceNow, Microsoft CRM, or SIEBEL is a plus.
• Proficient in Microsoft Office tools, especially Excel and PowerPoint.

• Attention to Detail:

• Strong attention to detail, with the ability to follow procedures and maintain data accuracy.

• Confidentiality:

• Ability to manage sensitive and confidential employee information responsibly and with discretion.

• Teamwork:

• Proven ability to work effectively in a team, with a collaborative and helpful approach to colleagues.

Desirable Skills:

• Experience working in a highly data-sensitive environment.
• Familiarity with HR lifecycle processes (benefits, rewards, transfers, offboarding, etc.).

Additional Information:

• This is a contract position based in Hyderabad.
• Will be required to adhere to company policies and procedures, including data privacy guidelines.

This format organizes the job responsibilities and qualifications into clear sections, making it easier for potential candidates to understand the key expectations and required skills for the role.