HR Operations Associate - Central Services Team | 25-05304

Job Description

Primary Skills: HRMS(Advanced), Excel(Intermediate), CustomerService(Expert), Communication(Expert), ProblemSolving(Advanced) Contract Type: Contractual role Duration: 12+ months Location: Bangalore. The first month of Training will be in the APAC timezone, day shift, with work from the office. Once the role begins, the time shift is 10 PM - 6 AM IST, complete remote. Job Summary We are on the lookout for a dynamic HR Associate to bolster our APAC Talent Services team, focusing on providing unparalleled operational support and driving process and system enhancements. This role entails not just executing HR functionalities but also reinventing them to elevate both employee and partner experiences significantly. You'll be at the heart of ensuring our workforce is supported efficiently through innovative solutions and timely resolutions. Key Responsibilities Respond to employee queries via case management tool, adhering to SLAs. Ensure interactions with employees are precise and lead to maximum satisfaction. Act as the primary contact point for all queries from HR partners. Manage employee documentation, including verification and new hire documents. Maintain issue ownership until resolution, managing workload within Operational Level Agreements (OLAs). Must-Have Skills: Exceptional customer service orientation. Proficiency in Microsoft Excel and data management. Experience with HR Management Systems such as Workday and Service Now. Industry Experience: Experience in a shared services center or customer service environment, preferably within HR, is valuable for this role. This opportunity is for those eager to work in a 100%-night shift (10 PM – 7 AM), aiming to make substantial impacts in the HR domain through innovative approaches and a proactive mindset. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Show more Show less