HR manager

Role & responsibilities

Job Summary

HR Manager

Key Responsibilities

1. Recruitment & Staffing

• Handle end-to-end recruitment for all positions (frontline staff, game attendants, customer service, supervisors, technicians, housekeeping, etc.).
  
• Conduct interviews, screenings, reference checks, and onboarding.
  
• Maintain manpower planning and ensure staffing levels meet operational needs.
  

2. Training & Development

• Conduct induction and orientation programs for all new hires.
  
• Organize and deliver training on customer service, grooming standards, safety protocols, and operating procedures.
  
• Monitor staff performance and recommend skill-development programs.
  

3. HR Operations & Compliance

• Manage attendance, leave records, and shift scheduling.
  
• Prepare and maintain employee files, contracts, and HR documentation.
  
• Ensure compliance with labor laws, organizational policies, and statutory requirements (PF, ESIC, etc.).
  
• Conduct regular audits of HR processes and workplace discipline.
  

4. Employee Relations

• Act as the primary point of contact for employee queries and grievances.
  
• Promote a positive and fun workplace culture aligned with entertainment and hospitality standards.
  
• Handle conflict resolution and disciplinary actions when required.
  

5. Payroll & HR Administration

• Coordinate with finance for accurate payroll processing.
  
• Manage salary structures, attendance reconciliation, and overtime calculations.
  
• Ensure timely generation of letters (offer, appointment, warnings, confirmations, etc.).
  

6. Performance Management

• Execute performance appraisal cycles.
  
• Support department supervisors in setting KPIs and evaluating staff performance.
  
• Recommend promotions, rewards, and corrective actions.
  

7. Grooming & Hospitality Standards

• Enforce hospitality-level grooming and professional etiquette for all staff.
  
• Conduct grooming inspections and ensure compliance with brand standards.
  
• Train staff on customer-friendly behaviour, appearance, and communication.
  

8. Health, Safety & Security

• Implement safety guidelines in alignment with game zone operations.
  
• Ensure staff adherence to safety standards for rides, machines, and customer interaction.
  
• Coordinate with operations teams for emergency procedures and training.