HR Generalist (Quick Service Restaurant (QSR) Industry Experience Required)

Role Overview:

Our client, a leading F&B brand, is seeking an experienced HR Generalist to spearhead human resources strategy and execution across their fast-growing organization.

This role is pivotal to scaling talent acquisition operations, modernizing workforce practices, and building a high-performance culture that attracts and retains top talent at every level.

You will be instrumental in transforming their people function while preserving core organizational values.

Position Details:

• Role:

  HR Generalist Talent Acquisition & Organizational Development

• Experience Required:

  3 to 5+ years in the QSR industry

• Client's Industry:

  Food & Beverage (F&B) | 30+ years in existence, 250+ crore in revenue

• Location:

  Bengaluru

• Employment Type:

  Full-time

• Work Arrangement:

  Work from Office (WFO)

• Working Days:

  Mon-Sat

About the Company:

Our client is a leading F&B brand manufacturing products in state-of-the-art facilities and selling through multiple channels, including retail outlets, delivery platforms, QComm, e-commerce marketplaces, and their website. Their Bengaluru corporate office accommodates all essential support functionsmarketing, finance, operations, HR, and more.

With a strong market presence and a diverse workforce, they serve lakhs of customers daily while building an organization that inspires excellence and growth.

Roles & Responsibilities:

1. Policy Development, Modernization & Implementation

• Review and audit existing HR policies across all operational levels (factory, retail outlets, corporate office) to ensure alignment with modern practices and compliance standards
• Formulate comprehensive, role-specific policies that cater to different employee segments (production staff, retail associates, office staff, leadership)
• Create clear, accessible communication materials to ensure all employees understand policies and procedures
• Lead organization-wide policy rollout and implementation, ensuring consistent application across all locations
• Regularly update policies to reflect industry best practices and evolving organizational needs

2. Talent Acquisition & Hiring

• Own the complete recruitment function for all open positions across the organizationfrom entry-level production and retail staff to senior office roles across the factories, retail outlets, and corporate offices
• Build and maintain relationships with relevant recruitment agencies, educational institutions, and industry networks to ensure a steady pipeline of quality candidates
• Design recruitment strategies tailored to different roles and departments, ensuring both speed and quality in hiring
• Conduct candidate screenings and interviews, making data-driven hiring decisions aligned with organizational culture and requirements
• Implement efficient onboarding processes to ensure smooth integration of new hires
• Set and track recruitment KPIs (time-to-hire, quality metrics, retention rates)

3. Career Development & Employee Growth

• Develop comprehensive career progression frameworks and growth trajectories for all job levels and departments across the client's factory, retail outlets, and corporate office
• Create individual development plans for both new joiners and long-tenured employees
• Identify high-potential employees and design succession plans for critical roles
• Facilitate skill development opportunities and mentorship programs to support career advancement
• Conduct regular performance reviews and career counseling sessions

4. Employee Relations & Organizational Culture

• Build and maintain positive relationships with employees across all levels and locations (factory, retail outlets, corporate office)
• Act as a liaison between employees and management, addressing concerns and grievances promptly
• Foster an inclusive, modern workplace culture that balances organizational legacy with contemporary best practices
• Champion employee engagement initiatives and contribute to a positive work environment

5. Organizational Modernization & Employer Branding

• Transform the organization into an attractive, modern employer brand while respecting and preserving core organizational ethos
• Introduce contemporary HR practices and employee-centric policies that appeal to talent in a competitive market
• Benchmark against industry leaders in QSR/F&B to identify and implement best practices

What We're Looking For

a) Must-Haves:

• Minimum 3 to 5+ years of professional experience in the QSR industry in an HR capacity
• Full-time bachelor's degree
• Strong understanding of QSR operational challenges, workforce diversity, and industry-specific HR practices
• Proven experience in talent acquisition and recruitment at scale

b) Nice-to-Haves:

• MBA in HR/Human Resources or related field
• Experience in policy formulation and HR compliance
• Familiarity with restaurant, food production, or retail operations
• Track record of modernizing legacy organizations or driving cultural transformation

c) Essential Competencies:

• People Skills:

  Exceptional ability to connect, communicate, and build rapport with employees at all organizational levels

• Leadership & Ownership:

  Proactive approach with the ability to take complete ownership of the HR function and drive results independently

• Strategic Thinking:

  Ability to balance immediate hiring needs with long-term organizational development

• Adaptability:

  Comfort working in a fast-paced, growth-oriented environment with diverse operational contexts

• Communication:

  Clear, articulate communicator who can simplify complex HR concepts for diverse audiences

• Problem-Solving:

  Creative solutions to talent challenges and organizational issues

Reporting Structure:

You will report directly to the CEO, Partners, and key leadership team, ensuring strategic alignment and visibility on all HR initiatives.

Perks & Benefits:

• Health Insurance
• Delicious Meals at the Office
• Annual Festive Bonus
• Employee Discount Across the Brand's Retail Outlets

Other Instructions:

Please submit your resume/CV in PDF format only.

?? Candidates/Applicants Please Note:

Apex Growth Talent and/or its representatives never charge any fees or money at any stage of the recruitment process. We will never ask for OTPs, bank details, credit/debit card information, PAN, Aadhaar numbers, tax documents, or investment reports.