Housekeeping Team Leader _ HIEX Greater Noida Knowledge Park

Operational Leadership

• Conduct daily briefings to communicate work assignments, priorities, and service standards.
• Supervise room attendants, public area attendants, and laundry staff to ensure assigned tasks are completed on time and meet brand standards.
• Inspect guest rooms, public areas, and back-of-house for cleanliness, maintenance issues, and adherence to standards.
• Ensure proper use and storage of housekeeping supplies and equipment.
• Coordinate with Front Office and Maintenance teams for room readiness and urgent repairs.

Guest Service

• Address guest requests and complaints promptly and professionally.
• Monitor service delivery to ensure a welcoming, helpful, and efficient guest experience.

Administrative Duties

• Assist in staff scheduling and manpower planning.
• Support inventory control of cleaning supplies, linen, and guest amenities.
• Maintain housekeeping records, including inspection reports, maintenance logs, and lost & found documentation.

Training & Development

• Train and coach team members in cleaning techniques, safety procedures, and guest service.
• Lead by example in maintaining IHG® True Hospitality values.

• Education: Minimum 12th pass (Higher Secondary).
• Experience: At least 1–2 years’ housekeeping experience in a hotel; prior supervisory experience preferred.
• Language: Local language required; basic English preferred.
• Physical Ability: Able to stand for extended periods and lift up to 23 kg.
• Flexibility: Willing to work varied shifts, weekends, and holidays.
• Skills: Strong attention to detail, leadership ability, and guest-first attitude.

• True Attitude – Caring and committed to making a positive difference.
• True Confidence – Inspiring trust through skill and professionalism.
• True Listening – Understanding guest and team needs.
• True Responsiveness – Acting promptly to resolve issues.

• Competitive salary and benefits.
• Uniform and duty meals.
• IHG® global room discounts.
• Career development and training opportunities.

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