Housekeeping Associate

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have.

What will I be doing

As the Room Attendant, you will be responsible for performing the following tasks to the highest standards:

Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.

Ensure that guests privacies are protected during service.

Offer all possible assistance to guests and respond to guests requests.

Clean and replenish supplies for guestrooms according to standards and procedures.

Does turndown service when required.

Ensure master keys are kept secure at all times.

Keep trolleys neat and adequately supplied.

Maintain all equipment in good working condition.

Keep linen room neat and in good order.

Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.

Be courteous and professional at all times, delivering high quality service to guests.

Maintain good working relationships with team members and all other departments.

Report maintenance issues promptly to the Engineering team.

Ensure compliance of lost and found procedures.

Take appropriate action to resolve guests complaints.

Promote the hotel and Hilton products and services.

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Carry out any other reasonable duties and responsibilities as assigned.