Roles and Responsibilities Greet guests upon arrival, check-in, and provide information about hotel facilities. Handle guest requests, complaints, and feedback in a professional manner. Manage front office operations including handling cash transactions accurately. Maintain accurate records of guest interactions using computer systems. Ensure efficient communication with other departments to resolve issues promptly. Desired Candidate Profile 1-3 years of experience in hospitality industry (front office management). BHM degree from a recognized institution (any specialization). Excellent English language skills for effective guest interaction.
Roles and Responsibilities Manage kitchen operations, ensuring high-quality food production and presentation. Develop menus, recipes, and pricing strategies to meet business objectives. Oversee inventory management, minimizing waste and optimizing stock levels. Supervise staff performance, providing guidance on food safety protocols and customer service standards. Collaborate with other departments to ensure seamless service delivery. Desired Candidate Profile 4-7 years of experience as an Executive Chef or similar role in a hotel or restaurant setting. BHM (Hotel Management) degree from a recognized institution. Proven track record of successful menu planning, food costing, and food preparation techniques.
Roles and Responsibilities Plan, execute, and deliver high-quality events such as conferences, product launches, and corporate events from concept to completion. Coordinate with internal teams (e.g., marketing, sales) and external vendors (e.g., venues, caterers) to ensure seamless event execution. Manage event budgets, timelines, and resources effectively to meet client expectations. Ensure compliance with company policies and procedures while maintaining a focus on customer satisfaction. Collaborate with clients to understand their needs and preferences for each event. Desired Candidate Profile 2-3 years of experience in event planning or management. Strong understanding of event operations including budgeting, scheduling, logistics, etc. Excellent communication skills for effective collaboration with clients and team members. Ability to work independently as well as part of a team environment.
Roles and Responsibilities Prepare drink orders accurately and efficiently, ensuring high-quality service to guests. Maintain a clean and organized bar area, adhering to health and safety standards. Develop strong relationships with customers by providing exceptional customer service skills. Collaborate with other team members to achieve sales targets and improve overall hotel performance. Stay up-to-date with new trends and techniques in mixology, cocktail making, and bartending. Desired Candidate Profile 2-3 years of experience as a bartender or mixologist in a similar role (hotel industry preferred). Completion of formal education program related to hospitality management (e.g., BHM or BHMCT). Strong knowledge of liquor laws, regulations, and responsible serving practices. Excellent communication skills for effective interaction with guests from diverse backgrounds.
Roles and Responsibilities Manage kitchen operations, ensuring high-quality food production and presentation. Develop menus that cater to diverse tastes and dietary requirements (vegetarian, multi cuisine). Oversee inventory management, minimizing waste and optimizing stock levels. Collaborate with other departments to ensure seamless service delivery. Maintain a clean and organized kitchen environment. Desired Candidate Profile 5-10 years of experience as an Executive Chef or similar role in hotels or restaurants. BHM degree from a recognized institution (any specialization). Proven track record of menu planning, execution, and costing; knowledge of Continental Cuisine, Indian Cuisine, Pan Asian cuisines preferred.
Roles and Responsibilities Greet guests upon arrival, check-in, and provide information about hotel facilities. Manage guest requests, complaints, and feedback in a professional manner. Handle cash transactions accurately and efficiently at the front desk. Maintain accurate records of guest interactions using computer systems. Ensure seamless communication between guests, colleagues, and other departments. Desired Candidate Profile 1-3 years of experience in front office operations or related field (hotel management). BHM degree from an accredited institution (any specialization). Strong skills in guest relationship management, hospitality services, and hotel operations. Proficiency in handling cash transactions accurately and efficiently.
Roles and Responsibilities Greet guests upon arrival, welcome them to the hotel, and assist with luggage. Ensure prompt room service delivery by coordinating with kitchen staff and maintaining a clean dining area. Provide exceptional guest service by serving food and beverages according to standards, handling complaints professionally, and ensuring guest satisfaction. Maintain steward activities such as setting tables, organizing supplies, restocking inventory, and adhering to health and safety guidelines. Assist housekeeping staff in maintaining high-quality room cleanliness. Desired Candidate Profile 1-3 years of experience in F&B operations or related field (e.g., hospitality). Completion of BHM course from an accredited institution (or equivalent). Strong knowledge of restaurant management principles, including customer service skills. Ability to work effectively under pressure during peak hours or special events.
Support and advise Managers on proper policies and procedures Manage employee relations issues in the hotel in a confidential manner, including disciplinary, grievances, and capability Ensure absence monitoring is in line with company guidelines Maintain online personnel system, payroll system, and monthly reporting Ensure recruitment and selection process is adhered to and ensure that appropriate reference checks & Medical checks are carried out. Assist in determining departmental training requirements Ensure completion of training for hotel security, fire regulations and other health and safety legislation Assist in the organization of Team Member social events Work with local organizations and schools to promote the hospitality industry Promote and endorse staff benefits Assist and resolve team member and management queries Assists the DHR / HRM in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered. Assists in the preparation and update of the Human Resources Departmental Operations Manual. Ensures that all employee records are kept up to date (including employee annual leave, business trips, medical leave). Assists in making sure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures. Assists in making sure that government-stipulated employee legislation is strictly followed and implemented. Manages the hotel's employee welfare programs, ensuring that the benefits supplied are relevant and competitive in the local market place. Responsible for the security and upkeep of personnel files including foreign national employee files. Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs. Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports. Assists in researching competitive compensation/benefits/incentive packages. Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and statutory are adhered to, including the timely and accurate reporting of financial information. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department. Administers all internal transfers. Co-ordinates the administration of employee Performance Development Discussions and succession planning.
Company Description Eco Hotels is a globally acclaimed owner, developer, and asset manager of The Eco® and Ecolodge® brands, known for pioneering Carbon Neutral hotels. With a focus on sustainable hospitality, Eco Hotels operates in BRICS and N11 economies, starting in India where growth opportunities abound. Currently, Eco Hotels has an operating prototype in Kochi, Kerala, and plans to expand to over 21,000 rooms in the next decade through innovative methods. Incubated by Red Ribbon Asset Management Plc, Eco Hotels is committed to the highest standards of sustainability in hospitality. Role Description This is a full-time on-site role for a Duty Manager located in Nagpur. The Duty Manager will handle the daily operations of the hotel, ensure guest satisfaction, manage staff, and oversee safety and compliance with company policies. Responsibilities include coordinating front desk activities, managing reservations, addressing guest concerns, supervising maintenance and housekeeping, and ensuring a smooth and efficient hotel operation. Qualifications Experience in hotel management, front desk operations, and guest services Strong leadership and staff management skills Excellent communication and interpersonal skills Ability to handle stressful situations and resolve issues effectively Knowledge of safety and compliance regulations in the hospitality industry Proficiency in hotel management software and reservation systems Bachelor's degree in Hospitality Management or related field is preferred Experience with sustainable practices in hospitality is a plus
You will be responsible for managing the daily operations of the hotel as a Duty Manager located in Nagpur. Your main duties will include ensuring guest satisfaction, overseeing staff, and ensuring compliance with company policies to maintain a smooth and efficient hotel operation. Your responsibilities will involve coordinating front desk activities, managing reservations, addressing guest concerns, supervising maintenance and housekeeping, and ensuring the overall safety of the hotel premises. You will be expected to demonstrate strong leadership and staff management skills, excellent communication abilities, and the capacity to handle stressful situations effectively while resolving issues promptly. To excel in this role, you should have prior experience in hotel management, front desk operations, and guest services. Proficiency in hotel management software and reservation systems is essential. Additionally, possessing knowledge of safety and compliance regulations in the hospitality industry will be beneficial. A Bachelor's degree in Hospitality Management or a related field is preferred, and experience with sustainable practices in the hospitality sector is considered a plus.,
Role & responsibilities Generating Sales: You'll actively seek out and secure business for groups, individual guests, and banquets, consistently working towards and achieving your sales targets. Negotiating & Closing Deals: You'll set pricing, provide quotes, negotiate terms, and finalize contracts for various sales opportunities. Representing Our Hotel: You'll participate in tradeshows, conventions, and other promotional events to showcase our property and attract new business. Building Relationships: You'll maintain excellent relationships with clients, keeping track of their accounts, communications, and business details to ensure their satisfaction and repeat business. Supporting Sales Efforts: You'll work closely with the Sales Manager to generate leads, maintain client relationships, and help execute overall sales strategies. This includes making proactive sales calls to potential clients. Preferred candidate profile A results-driven individual with a proven ability to meet and exceed sales targets, consistently seeking new opportunities. An excellent communicator who can build rapport effortlessly, negotiate effectively, and maintain strong, lasting client relationships. Highly organised and detail-oriented , capable of managing multiple accounts and tracking all sales activities efficiently. Proactive and self-motivated , demonstrating initiative in lead generation and a strong drive to contribute to team success.
Roles and Responsibilities Greet guests upon arrival, check-in, and provide information about hotel facilities. Handle guest requests, complaints, and feedback in a professional manner. Manage front office operations including handling cash transactions accurately. Maintain accurate records of guest interactions using computer systems. Ensure efficient communication with other departments to resolve issues promptly. Desired Candidate Profile 1-3 years of experience in hospitality industry (front office management). BHM degree from a recognized institution (any specialization). Excellent English language skills for effective guest interaction.
Roles and Responsibilities Greet guests upon arrival, check-in, and provide information about hotel facilities. Handle guest complaints and feedback in a professional manner. Manage front office operations, including handling cash transactions and maintaining accurate records. Ensure efficient telephone handling and communication with guests via phone calls. Provide exceptional customer service to ensure guest satisfaction. 1. Guest Services: Ensure all guest needs are met in a timely and professional manner. Handle guest inquiries, complaints, and requests with a high level of customer service and satisfaction. Maintain a presence in the lobby to ensure guest concerns are addressed promptly. Provide personalized assistance for VIP guests and high-profile clientele. Monitor guest feedback, address any issues that arise, and implement corrective actions when necessary. 2. Staff Supervision: Supervise front office staff, including receptionists, concierge, bellboys, and other related roles during shifts. Assign tasks and responsibilities to ensure smooth operations. Provide coaching, training, and development to front office employees to improve their skills and performance. Monitor employee performance, provide feedback, and resolve any conflicts or issues. Ensure staff adheres to hotel policies and service standards. 3. Operational Management: Ensure smooth check-in and check-out processes for all guests. Oversee room assignments, ensure room availability, and handle any issues related to room status. Coordinate with housekeeping and maintenance departments to address any immediate guest requirements or issues. Monitor hotel occupancy levels and manage room rates in accordance with hotel policies. Handle billing, payments, and cash handling with accuracy and accountability. 4. Security and Safety: Ensure that the hotel complies with all safety and security regulations. Address any emergency situations such as medical incidents, fire alarms, or security breaches. Conduct regular inspections of the front office and public areas to ensure cleanliness, safety, and compliance with standards. 5. Communication: Maintain open lines of communication with other hotel departments to ensure that guest needs are met efficiently. Report any issues or concerns to the General Manager or Assistant Manager on duty. Prepare and present shift reports detailing guest feedback, operational issues, and staff performance. Ensure effective handover of shift responsibilities and updates for the incoming team. 6. Administrative Duties: Review and approve guest reservations, cancellations, and special requests. Ensure compliance with all hotel policies and procedures. Maintain up-to-date knowledge of hotel services, pricing, and local attractions. Ensure proper documentation and reporting of guest incidents or complaints for future reference.
Roles and Responsibilities Manage hotel inventory, including linen, uniforms, cutlery, glassware, crockery, and other supplies. Coordinate with vendors for procurement of goods and services. Ensure timely delivery of items to meet business needs. Maintain accurate records of purchases and inventory levels. Desired Candidate Profile 2-5 years of experience in purchase management or related field (hotel industry preferred). Strong knowledge of ERP systems (e.g. SAP) an added advantage. Excellent communication skills for effective vendor coordination. Ability to work independently with minimal supervision.
RESPONSIBILITIES: To maintain a high customer service focus by approaching your job with the customers always in mind. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. To maintain high team, focus by showing co-operation and support to colleagues in the pursuit of team goals. To maintain kitchen environment that promotes flair, creativity and consistency in quality of food taste and presentation. To ensure that all food safety management program policies and guidelines are followed and implemented. OTHER CONSIDERATIONS: To assess and monitor cleanliness on a daily basis, ensuring that all equipment remains clean and in good working order. To supervise, guide and develop chefs of a lower grade ensuring the quality of food production remains at optimum levels. To liaise closely with the Sous Chef / Junior Sous Chef, ensuring food quality and preparation techniques are of the highest standard. To closely monitor and control the daily food merchandise, ensuring quality of goods received, taking corrective action where necessary. Food safety and hygiene: To follow all food safety management program policies and guidelines. To follow and support the job direction given by section chef. To follow Hiltons Fire & Safety procedures. Ensuring all Hilton policies and procedures are correctively observed and followed. Performing any additional tasks as delegated by management or guests to ensure our guests receive outstanding service. * Chef specialized in Tandoor, South Indian, Halwai, Chinese, Indian.
We are seeking a dynamic Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. Continuously delight the customer by offering trend setting and innovative food services. This position offers the opportunity to work in a collaborative environment and make a meaningful impact on specific business goals or projects. Key Responsibilities: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organized and motivated team Ensure consistency in quality of dishes at all times Assist the Executive Chef and managing customer relations when necessary, in the absence of the Chef Ensure resources meet business needs through the effective management of working roasters. Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards Role & responsibilities
KEY RESPONSIBILITIES: Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place, and employees are trained accordingly Role.
As a Housekeeping Associate, you will play a critical role in ensuring that our facility remain clean and inviting for guests. Your duties will include cleaning and maintaining guest rooms and common areas, restocking supplies, and ensuring that all areas meet our high standards of cleanliness. You will also interact with guests to provide excellent customer service. Responsibilities Clean and sanitize guest rooms and bathrooms. Restock supplies such as toiletries, towels, and linens. Vacuum, sweep, mop, and dust all areas of the hotel. Report any maintenance issues or safety hazards. Ensure compliance with safety and sanitation standards. Assist with laundry duties as needed. Respond to guest requests and provide exceptional customer service. Maintain cleaning equipment and supplies. Qualifications High school diploma or equivalent. Previous housekeeping experience is preferred but not required. Strong attention to detail. Ability to work independently and as part of a team. Good physical condition and stamina. Excellent customer service skills. Ability to follow instructions and procedures. Skills Cleaning techniques Time management Customer service Attention to detail Teamwork Basic maintenance Organization
Support and advise Managers on proper policies and procedures Manage employee relations issues in the hotel in a confidential manner, including disciplinary, grievances, and capability Ensure absence monitoring is in line with company guidelines Maintain online personnel system, payroll system, and monthly reporting Ensure recruitment and selection process is adhered to and ensure that appropriate reference checks & Medical checks are carried out. Assist in determining departmental training requirements Ensure completion of training for hotel security, fire regulations and other health and safety legislation Assist in the organization of Team Member social events Work with local organizations and schools to promote the hospitality industry Promote and endorse staff benefits Assist and resolve team member and management queries Assists the DHR / HRM in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered. Assists in the preparation and update of the Human Resources Departmental Operations Manual. Ensures that all employee records are kept up to date (including employee annual leave, business trips, medical leave). Assists in making sure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures. Assists in making sure that government-stipulated employee legislation is strictly followed and implemented. Manages the hotel's employee welfare programs, ensuring that the benefits supplied are relevant and competitive in the local market place. Responsible for the security and upkeep of personnel files including foreign national employee files. Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs. Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports. Assists in researching competitive compensation/benefits/incentive packages. Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and statutory are adhered to, including the timely and accurate reporting of financial information. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department. Administers all internal transfers. Co-ordinates the administration of employee Performance Development Discussions and succession planning.
We are seeking a dynamic Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. Continuously delight the customer by offering trend setting and innovative food services. This position offers the opportunity to work in a collaborative environment and make a meaningful impact on specific business goals or projects. Key Responsibilities: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organized and motivated team Ensure consistency in quality of dishes at all times Assist the Executive Chef and managing customer relations when necessary, in the absence of the Chef Ensure resources meet business needs through the effective management of working roasters. Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards Role & responsibilities
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