Work from Office
Full Time
Role & responsibilities Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests Identify gaps and conduct necessary staff training regularly Ensure adherence to Company SOPs & compliance policies, as applicable Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions Drive guest experience, and handle escalations through stakeholder management Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary Ensure Daybook adoption for operations management Preferred candidate profile Excellent communication & interpersonal skills Strong command over English and resp. regional language Proficiency in using industry relevantsoftware and computer applications In-depth knowledge of industry best practices, standards & safety regulation
OYO
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