host success specialist

4 - 8 years

3 - 8 Lacs

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a goals-oriented, action-driven professional to engage with hosts, provide recommendations for improving their listings, and drive overall performance metrics.

A Typical Day

  • Engage with targeted hosts provided by the team lead/market management via phone calls to recommend actionable listing improvements and optimization tips.
  • Prepare host outreach templates, including personalized emails and call scripts, for campaigns aimed at improving host portfolio bookability and boosting booking rates.
  • Conduct consultative Zoom and/or audio calls with hosts, advising on competitiveness regarding pricing, availability, and listing quality.
  • Educate clients on product/feature updates and cascade feedback to relevant internal stakeholders.
  • Maintain comprehensive call tracking sheets to monitor productivity and analyze the impact of host engagement on key output metrics.
  • Support market management team with in-market educational workshops, meetups, and other engagement initiatives as needed.

Required Expertise

  • 4+ years of experience in new sales, account management, or partner support.
  • Strong time management, prioritization, and multitasking skills.
  • Proven ability to effectively manage a large volume of accounts simultaneously.
  • Strong bias for action and persistence in the face of adversity or objections.
  • Excellent verbal and written communication; able to interact with clients via phone, email, and virtual meetings.
  • Team player motivated to share best practices and knowledge to help peers succeed.
  • Ability to work under tight deadlines and adapt to changing priorities.
  • Maintain accountability for assigned tasks, ensuring timely execution, attention to detail, and follow-through.
  • Proficiency in CRM software (Salesforce experience preferred).
  • Primary/bilingual fluency in English and Hindi is required.

Preferred Qualifications

  • Bachelor's degree in any discipline.
  • Prior experience in outbound sales, customer outreach, or client engagement.
  • Experience in travel, hospitality, or online travel agency (OTA) industry.
  • Strong relationship-building and communication skills.
  • Ability to work independently and deliver results in a fast-paced environment.

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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