host success specialist

Teamware Solutions

4 - 8 years

3 - 8 Lacs

mumbai maharashtra india

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

account management client engagement outbound sales host/partner support crm (salesforce)

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a goals-oriented, action-driven professional to engage with hosts, provide recommendations for improving their listings, and drive overall performance metrics.

A Typical Day

Engage with targeted hosts provided by the team lead/market management via phone calls to recommend actionable listing improvements and optimization tips.
Prepare host outreach templates, including personalized emails and call scripts, for campaigns aimed at improving host portfolio bookability and boosting booking rates.
Conduct consultative Zoom and/or audio calls with hosts, advising on competitiveness regarding pricing, availability, and listing quality.
Educate clients on product/feature updates and cascade feedback to relevant internal stakeholders.
Maintain comprehensive call tracking sheets to monitor productivity and analyze the impact of host engagement on key output metrics.
Support market management team with in-market educational workshops, meetups, and other engagement initiatives as needed.

Required Expertise

4+ years of experience in new sales, account management, or partner support.
Strong time management, prioritization, and multitasking skills.
Proven ability to effectively manage a large volume of accounts simultaneously.
Strong bias for action and persistence in the face of adversity or objections.
Excellent verbal and written communication; able to interact with clients via phone, email, and virtual meetings.
Team player motivated to share best practices and knowledge to help peers succeed.
Ability to work under tight deadlines and adapt to changing priorities.
Maintain accountability for assigned tasks, ensuring timely execution, attention to detail, and follow-through.
Proficiency in CRM software (Salesforce experience preferred).
Primary/bilingual fluency in English and Hindi is required.

Preferred Qualifications

Bachelor's degree in any discipline.
Prior experience in outbound sales, customer outreach, or client engagement.
Experience in travel, hospitality, or online travel agency (OTA) industry.
Strong relationship-building and communication skills.
Ability to work independently and deliver results in a fast-paced environment.

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