Hospitality Executive

Job Summary:

Hospitality Executive

Key Responsibilities:

• Collect bills from the front desk of each property and cross-check them with the

  finance team

  for payment status.
• Call and follow up with

  corporates and travel agencies

  to drive revenue generation.
• Monitor and manage

  Online Travel Agency (OTA)

  platforms for booking updates and queries.
• Coordinate and resolve property-related issues such as

  maintenance, water shortages, or leakages

  by liaising with the concerned personnel.
• Ensure

  customer satisfaction

  by promptly addressing guest concerns and resolving complaints.
• Handle

  interpersonal or employee grievances

  , and mediate or escalate where required to maintain team harmony.
• Manage and audit bills on a

  weekly and monthly basis

  for accuracy and compliance.
• Prepare and manage the

  duty roster

  to ensure efficient staffing and shift coverage.

Requirements:

• Minimum 1 year of relevant experience

  in the hospitality industry.
• A

  Bachelor’s degree in Hospitality Management

  is preferred.
• Must possess excellent

  communication, coordination, and problem-solving skills

  .
• Strong

  presentability

  and customer-centric attitude.
• Experience in managing multiple properties or a multi-location setup is a plus.

Preferred Skills:

• Familiarity with OTA portals (e.g., Booking.com, Agoda, MakeMyTrip, etc.)
• Basic understanding of hospitality finance and billing processes.
• Ability to work in a

  fast-paced

  , dynamic environment.