HOSPITAL /HOTEL/Area Manager/State Manager

Qualifications & Skills: Bachelor’s or Master’s degree in Hospitality Management, Healthcare Administration, or related field. 8–15 years of experience in 4 star & above property - hotel or hospital operations, with proven managerial experience. Strong knowledge of operational processes, SOP creation, and performance management systems. Excellent leadership, communication, and problem-solving skills. Ability to multitask and handle dynamic operational challenges effectively. Key Responsibilities: Supervise and manage daily operations across all departments to ensure smooth and efficient functioning of the premises. Develop, implement, and monitor Standard Operating Procedures (SOPs) for all operational areas. Define and review Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for departmental staff. Ensure compliance with company policies, quality standards, and statutory regulations. Coordinate with department heads to align operations with organizational goals and service standards. Conduct regular operational audits to identify gaps and implement corrective actions. Maintain high standards of customer/patient satisfaction and address concerns promptly. Oversee housekeeping, maintenance, security, and administrative functions to ensure a safe and well-maintained environment. Prepare and present operational performance reports to management. Train, guide, and motivate staff to achieve performance excellence. Support budgeting, resource planning, and cost-control initiatives. Proficiency in MS Office and operational management software.