dealing with customer issues and churning out an easy-to-follow solution. managing payment and delivery of customer orders. helping customers choose the right product for their requirements and budget. handling customer concerns and complaints in a timely manne
Key Responsibilities: Handle end-to-end client relationship management (pre-sales to post-sales). Ensure timely follow-up and conversion of leads into successful sales. Coordinate with Sales, Marketing, and Finance teams for smooth operations. Manage customer queries, complaints, and provide after-sales support. Maintain accurate records in CRM software and generate client reports. Ensure high levels of customer satisfaction and retention. Requirements: Graduate/Postgraduate in Business Administration or related field. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM tools. Strong problem-solving and client-handling skills.
Key Responsibilities:Greet and welcome clients, visitors, and guests in a professional and friendly manner. Manage incoming calls, emails, and inquiries; route them to appropriate departments. Maintain a record of client visits, appointments, and meeting schedules. Assist the sales and marketing teams with customer coordination and documentation. Handle client queries related to property listings, availability, and pricing. Maintain the reception area, ensuring it is tidy and presentable at all times. Manage courier and correspondence (incoming/outgoing). Support administrative tasks such as filing, data entry, and record maintenance. Schedule property visits and coordinate with real estate agents or site executives. Assist in organizing client meetings, events, and open houses.
Qualifications & Skills: Bachelor’s or Master’s degree in Hospitality Management, Healthcare Administration, or related field. 8–15 years of experience in 4 star & above property - hotel or hospital operations, with proven managerial experience. Strong knowledge of operational processes, SOP creation, and performance management systems. Excellent leadership, communication, and problem-solving skills. Ability to multitask and handle dynamic operational challenges effectively. Key Responsibilities: Supervise and manage daily operations across all departments to ensure smooth and efficient functioning of the premises. Develop, implement, and monitor Standard Operating Procedures (SOPs) for all operational areas. Define and review Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for departmental staff. Ensure compliance with company policies, quality standards, and statutory regulations. Coordinate with department heads to align operations with organizational goals and service standards. Conduct regular operational audits to identify gaps and implement corrective actions. Maintain high standards of customer/patient satisfaction and address concerns promptly. Oversee housekeeping, maintenance, security, and administrative functions to ensure a safe and well-maintained environment. Prepare and present operational performance reports to management. Train, guide, and motivate staff to achieve performance excellence. Support budgeting, resource planning, and cost-control initiatives. Proficiency in MS Office and operational management software.
Key Responsibilities Assess patients’ nutritional and health needs through medical history, laboratory results, and lifestyle assessment. Develop personalized diet plans and meal charts for weight management, disease control, and general wellness. Monitor and evaluate the progress of clients and adjust plans as necessary. Provide nutritional counseling to patients with conditions such as diabetes, hypertension, obesity, gastrointestinal issues, etc. Conduct regular follow-ups and record progress reports. Collaborate with doctors, therapists, and healthcare staff to ensure holistic patient care. Educate clients about proper nutrition, food choices, and portion control. Stay updated with the latest nutrition research and dietary guidelines. Plan and conduct workshops, seminars, or health camps if required. Qualifications and Skills: Bachelor’s or Master’s degree in Dietetics, Nutrition, or Food Science. Certification or registration from a recognized Dietetic Council (preferred). Proven experience as a Dietician or Nutritionist (1–3 years preferred). Strong knowledge of nutritional principles, dietary trends, and therapeutic diets. Excellent communication and interpersonal skills. Empathetic and patient-centered approach. Basic computer and record-keeping skills.
Key Responsibilities:· Monitor and evaluate inbound and outbound calls to assess the quality of customer interactions. · Ensure telecalling teams are following scripts, communication standards, and compliance guidelines. · Provide constructive feedback to team members to enhance communication quality and customer satisfaction. · Maintain detailed records of quality scores, feedback reports, and performance metrics. · Collaborate with Team Leaders and Training Managers to improve overall call quality and productivity. · Prepare and present daily, weekly, and monthly quality reports. · Ensure adherence to company policies, data protection, and customer service protocols. · Participate in calibration sessions to align quality standards across the team. Required Skills & Qualifications:· Minimum 6 months of experience as a Quality Analyst in a BPO, call centre, or telecalling process. · Strong listening, analytical, and evaluation skills. · Good understanding of quality monitoring tools, call evaluation forms, and feedback processes. · Good communication (verbal and written) and interpersonal skills. · Basic proficiency in MS Excel and report generation. · Strong attention to detail, with the ability to identify patterns and improvement areas. Educational Qualification:Bachelor’s Degree/Diploma /Certification in any field.