Hospital billing Trainer ( IPD / OPD/ TPA/ Front desk)

About Tech Mahindra Foundation (TMF):

TMF is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering.

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At TMF, we believe our team members are the heartbeat of our organization. We foster a vibrant and inclusive workplace where every individual is cherished, respected, and empowered to thrive.

We're on the lookout for an exceptional individual/s to join our team. If you enjoy teaching students and help them gain insights, then we currently have a position open in our Academics team.

Please find below the detailed Roles and Responsibilities:

·      Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.

·      Planning for students’ Practical experience, ward assignments and trainings in consultation with

the HOD Academics.

·      Planning of curriculum with the cooperation and collaboration of the HOD Academics.

·      Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.

·      Preferred Team handling exposure of patient care coordinators.

·      Inbuilt empathy towards the patient and patient relatives.

·      Knowledge of Hospital Billing components for IPD and OPD.

·      Experience of handling TPA coordination and TPA queries for cashless facility.

·      Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.

·      Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.

·      Proficient in training to provide outstanding services and ensure customer satisfaction.

·      To educate students on how to address customer concerns and complaints promptly and professionally.

·      To respond to customer needs and requests in a timely manner.

·      Competent in teaching telephone etiquettes and resolve queries.

·      To train to resolve billing concerns of customers and handle card and cash transactions.

·      Knowledge of healthcare operations and quality parameters.

·      Excellent communication, IT Skills and people skills.

●     Excellent professional knowledge.

●     Excellent written and verbal communication skills.

●     Good computer skills.

●     Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.

●     Attention to detail, empathy and inclusive approach.

Qualification:

Experience

Location: Bandra (Mumbai) Only female candidates

Navi Mumbai (Kharghar).

careers.hc@techmahindrafoundation.org

• TMF is committed to provide equal employment opportunities for all and foster a diverse and inclusive workplace.