Home Delivery Lead

As a Jio Home Delivery (JHD) JC Operation Manager in Delhi 1 - Narela, your role involves managing and supervising various outbound channels to ensure high service levels for JHD customers. You will be responsible for recruiting, training, and deploying outbound direct sales agents in the JC area as per the given target. Monitoring refresher training on JHD process and product knowledge to agents is also a key aspect of your role. Additionally, you will drive Lead Acceptance & Lead Delivery on a day-to-day basis and ensure JC Level Master Configurations on the JHD platform for agents, stores, PIN codes, and products. JC territory planning to ensure 100% manning coverage and supervising General Trade & Own Store promoters (xDSS) for Home Delivery are also part of your responsibilities. You will be expected to propose improvements to ensure an augmented customer experience and monitor competition/industry plans, initiatives, policies, and best practices. Qualifications Required: - Graduate in any discipline / MBA or equivalent preferred Experience Required: - Graduate: 4-8 Years - MBA: Min. 2-6 years Skills & Competencies: - Knowledge of managing, supervising direct sales teams of minimum 8-10 people - Knowledge of product and market - Knowledge of Direct Sales Practices - Team Recruitment Skills - Target orientation - Customer focus (Note: The additional details of the company were not mentioned in the provided job description),