Holiday Executive Operations

We are seeking a detail-oriented and customer-focused Holiday Executive – Operations to join our travel operations team. The ideal candidate will manage end-to-end holiday package execution, coordinate with vendors and clients, ensure seamless service delivery, and resolve any on-trip issues. This role requires strong organizational skills, destination knowledge, and a passion for delivering memorable travel experiences.

Key Responsibilities:

• Handle the complete booking process for domestic and international holiday packages, including flights, hotels, transfers, sightseeing, and insurance.
• Coordinate with internal teams and external vendors (hotels, transport providers, tour guides, DMCs) to ensure timely and accurate service delivery.
• Assist customers with itinerary planning, customization, and documentation requirements (visas, insurance, etc.).
• Monitor bookings and ensure timely confirmations, payments, and voucher issuance.
• Manage customer queries and handle escalations before, during, and after the trip.
• Maintain accurate records of bookings, invoices, customer details, and feedback.
• Optimize operational processes to enhance customer satisfaction and cost-efficiency.
• Stay updated on destination trends, seasonal offers, and travel advisories.
• Support the sales team with product knowledge and operational feasibility of holiday packages.

Qualifications & Experience:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
• 1–5 years of experience in travel operations, preferably in holiday package handling.
• Familiarity with B2C/B2B holiday packages, DMC coordination, and online booking tools (Amadeus, Galileo, etc.) is an advantage.
• Strong knowledge of domestic and international destinations.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person