HK Team Leader

The Floor Team Leader is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests.

What will I be doing

• As the Floor Team Leader, you will be responsible for performing the following tasks to the highest standards:
• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members grooming, personal hygiene and appearance.
• Assist with team members training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests comments.
• Take appropriate action to resolve guests complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for

A Floor Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.