Hiring Unit Head For A Leading Brand - Multiple Locations

Job Description

Urgently Hiring Unit Head For A Leading Brand Locations available : Kochi / Banglore / Mumbai/ Bhatinda/Jaipur /Halwani/ Rajkot Experience : 5+ Years NOTE : Apple only if you have experience with QSR/Restaurants/Hotel/ Retail Industry experience. Job description: Ensuring consistent delivery of high-quality customer service as per the company standards in all areas of operations. Diagnosing improvement areas for Customer Satisfaction in, creating effective action plan and executing the same improve the customer satisfaction scores. Driving 100% execution of operational standards as per the SOP's to deliver ZERO mistakes through proper communication and follow-up. Identifying the bottlenecks and seeks support to resolve the concerns. Delivering the cleanliness & Hygiene standards as per SOPs by providing monthly training sessions, giving and acting on feedback of Housekeeping & Security service providers and ensuring availability of all the required tools, materials and equipment with objective of having clean and hygienic at all times. Conducting competition visits, adapting to the changing business needs, analysing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s). Monitoring purchasing practices across all the expense heads to ensure compliance with company's policies and SOPs. Demonstrating a sound understanding of all aspects of operations to drive the operating margins with cost control measures through various initiatives from time to time. The costs should be in trend with the revenues to maximize profitability of the company. Ensuring 100% headcount at all times in collaboration with HR Team and developing quality team members to deliver high-quality services consistently. Mentoring high-performing team members for career development with thorough knowledge of company's processes and policies. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment thereby managing attrition as per company guidelines, and promoting high-quality customer focused employees. Training the administrative team all the security, safety and emergency procedures and practices regularly to ensure complete safety of customers and employees at all times. Strategizing the utilization of all the resources for smooth and effective execution of all operations in all the departments. Analysing the performance of the in terms of revenue growth, market share and determining action plans to maintain strong foothold or improve market share. Complying to the Policies and Guidelines by ensuring awareness, cascade and implementation of those as per laid out process measured against various checks, internal/external audits. Interested Candidates send your resumes aditi@smart-source.in Thanks & Regards, Aditi Dalal Smart Source.