Hiring UG / Graduate freshers For voice process

0 - 5 years

3 - 15 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for enthusiastic and motivated freshers/entry-level candidates to join our voice process team. This role involves engaging with customers over the phone, providing support, and ensuring high levels of customer satisfaction.

Responsibilities

  • Handle inbound and outbound calls efficiently and professionally.
  • Provide excellent customer service by addressing inquiries and resolving issues.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication scripts when handling different topics.
  • Collaborate with team members to improve processes and customer satisfaction.

Skills and Qualifications

  • Strong verbal communication skills in English and regional languages.
  • Basic computer skills and familiarity with MS Office applications.
  • Ability to handle stressful situations and remain calm under pressure.
  • Good listening skills and ability to empathize with customers.
  • Willingness to work in shifts, including evenings and weekends.

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