Hiring Senior Process Associate or Associate- Servicing(Us Mortgage)

Hiring for Process Associate-Servicing having Mandatory experience in US Residential Mortgage

1+ years of exp in US residential Mortgage-mandatory

Responsibilities

This is not meant to be an exhaustive list of work responsibilities; the role will be responsible for additional responsibilities as they arise.

• Handle incoming and outgoing calls from members regarding mortgage loan servicing and take necessary action for each call.
• Process phone requests for payment histories, amortization schedules, payoffs, Verification Of Mortgage (VOM), and paperwork from members, third parties, and internal personnel.
• Understand loan transaction history questions, such as payment activity, escrow disbursements, rate and P&I changes, fee assessments, and payment reversals.
• All member contacts and inquiries should be documented by adding comments to the mortgage loan servicing system and amending account demographics as needed.
• Clarify the member's concerns, determine the origin of the problem, identify and explain the best answer to the concern, expedite the correction or modification, and follow up to assure resolution.
• Prepare Customer Information Tracking and assign research requests or inquiries to the appropriate staff/department.
• Ensure that all member concerns and complaints are managed in a timely manner, including escalating complaints to management as appropriate or requested using the internal Tracking System.
• While multitasking, maintain availability to receive inbound calls from members about mortgage servicing difficulties.
• Maintain knowledge of federal, state, city, county, investor, servicer, insurer, and internal mortgage loan servicing laws, policies, and procedures, including internal mortgage loan products.

Qualifications

Equivalent combination of education and experience is considered.

• A Bachelor's Degree or a combination of education and experience that gives the required skills and knowledge to perform the key job functions competently.
• A year of relevant work experience in mortgage loan servicing or job that offers a working knowledge of mortgage loan products is required.
• Know and understand loan-related documentation such as the Note, Mortgage, or Deed of Trust (DOT), riders, PMI/VA/FHA MI, and Closing Disclosure (CD).
• It is necessary to have excellent oral and written communication abilities.
• Ability to work across several systems to obtain loan information and swiftly finish research for members.
• Work experience in a phone queue.
• Ability to communicate effectively over the phone throughout the duration of the shift.
• Work under duress in a high-pressure, high-priority work environment.
• The capability to work well in both a team-oriented and solo environment.
• Always maintain a positive and professional demeanor.
• Proficient in Microsoft Word, Excel, Outlook, and other Microsoft tools, as well as Encompass, Citrix, Calyx, or other mortgage software.

Benefits

• Permanent Work from Home
• US Shift
• Good salary

If you have relevant experience in US Mortgage then only reply and share your CV on - vikram.sing@krazymantra.com