Hiring Production Support

We are looking for a Production Support Engineer with strong expertise in Infrastructure and Network support to manage and ensure smooth operations of business-critical applications within the BFSI domain. The role requires hands-on experience in production support, incident management, and coordination with cross-functional teams to resolve issues quickly and effectively.

Key Responsibilities:

• Provide

  24/7 production support

  for BFSI applications and systems.
• Monitor infrastructure and network performance, ensuring system availability and stability.
• Troubleshoot and resolve issues related to servers, networks, and application environments.
• Perform

  incident, problem, and change management

  in line with ITIL practices.
• Coordinate with development, infrastructure, and vendor teams to ensure timely resolution of critical issues.
• Participate in

  root cause analysis

  (RCA) and provide permanent fixes.
• Support

  deployments, upgrades, and configuration changes

  in production.
• Maintain documentation of processes, system configurations, and support procedures.
• Ensure compliance with

  security, regulatory, and operational guidelines

  .

Required Skills & Experience:

• Proven experience in

  BFSI production support

  environments.
• Strong expertise in

  Infrastructure support

  (Windows/Linux servers, storage, virtualization, etc.).
• Hands-on experience in

  Network troubleshooting

  (LAN/WAN, firewalls, routers, VPNs, switches).
• Knowledge of

  monitoring tools

  (e.g., Nagios, Splunk, AppDynamics, Zabbix).
• Familiarity with

  databases

  (Oracle, SQL Server, MySQL) for query execution and troubleshooting.
• Understanding of

  ITIL processes

  (Incident, Change, Problem Management).
• Good communication and stakeholder management skills.

Good to Have:

• Exposure to

  Cloud platforms

  (AWS, Azure, GCP).
• Experience in

  automation/scripting

  (Shell, Python, PowerShell).
• Prior experience in supporting

  core banking / payment systems / trading platforms

  .

Interested candidate can share their resume at manisha.vatsa@transfiormhub.com