Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Cognizant
>
Hiring For Work Force Management - Hyderabad

Hiring For Work Force Management - Hyderabad

3 - 8 years

|

4 - 8 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

workforce management wfm tools rta impact 360 real time analysis wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts.
Manage and enter real time exceptions in WFM software.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime.
Track the everyday attendance and provide recommendations for understaffing and overstaffing.
Review and analyze call arrival patterns and provide recommendations to improve customer practice.

Qualifications:

Minimum two-year experience in a call center environment and familiarity with Workforce functions required.
using the following systems: Impact 360 or any other WFM tool.
Experience with call center reporting and metrics preferred.
Proficiency in Microsoft Office Applications including Word and Excel, Google Sheets, Google Studio and other relevant software required.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

INR 9 - 14 Lacs

Java Developer

Bengaluru

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IT Services and IT Consulting

Teaneck New Jersey

RecommendedJobs for You

Hiring For Work Force Management - Hyderabad

hyderabad

Customer Relationship Executive

Hollowbrane Membrane Technologies

kanchipuram

Officer Credit - Chartered Accountant

MAS Financial Services

ahmedabad

Senior .Net Developer

Pipra Solutions

bengaluru

Bim Engineer

Virtual Building Studio

ahmedabad

Graphic Designer

chennai

Sop Writer

Allegis Services India

hyderabad

Customer Service Executive

Muthoot FinCorp (MFL)

madurai, dindigul, tirunelveli

Senior Automation Engineer

Sree Veeraanjaneya Educational And Charitabletrust

bengaluru

Full Time Hiring For Azure Data Engineer with MNC at Bangalore

The It Mind Services

bengaluru