Hiring For Work Force Management - Hyderabad Cognizant

3.0 - 8.0 years

4 - 8 Lacs

hyderabad

Work from Office

Role & responsibilities: Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime. Track the everyday attendance and provide recommendations for understaffing and overstaffing. Review and analyze call arrival patterns and provide recommendations to improve customer practice. Qualifications: Minimum two-year experience in a call center environment and familiarity with Workforce functions required. u...

Posted 4 days ago

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Business Intelligence Specialist Senior (Business Analyst) TELUS Digital

5.0 - 7.0 years

0 Lacs

india

On-site

Requirements Description and Requirements Role: Business Analyst Work Location: Gift City, Gandhinagar Working Mode: 5 Days Work from office Experience Required: 5 + Year Shift Timings: 12 pm to 1 pm IST (May vary depending upon the work requirement) Key Skills: Candidate should have experience working in BPO / Call center domain and should have worked with Looker Studio and Google Sheets etc.) with the ability to create charts, graphs, pivot tables, and complex formulas Job Description: The Business Analyst currently serves under the direction of the Business Analytics and Tools Enablement (BATE) Team Lead supporting the Operations. They are the data specialists who contribute to organizati...

Posted 1 week ago

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